Albert

8 years experience in Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($800.00/month)

Bachelors degree

Last Active

January 18th, 2021 (1165 days ago)

Member Since

October 12th, 2017

Profile Description

Product Sourcing Analyst:
-AliExpress
-Shopify
-Zendesk
-Shopified/Dropified
-Oberlo
Customer Service Specialist:
-Providing customer support for billing related inquiries between business and its customers.
-Responsible for closing a line of business like sales in service to the customer.
-Assists customer through chat and phone for processing payments, bill disputes, bill explanation and sales with proficiency.
-Handling customer complaints and dealing with them in accordance with established policies and procedures
Quality Assurance Specialist:
-Sample and evaluate end user transactions for accuracy and conformance to Quality Standards.
-Report results of evaluations to appropriate Quality/Operations Stakeholders (Quality Leadership Supervisor and Account Management Team) on a weekly and monthly basis.
-Achieve departmental productivity requirements (e.g. number of calls monitored per month on schedule, number of e-mails evaluated, etc.).
-Facilitate and/or participate in calibration sessions with Quality Leadership staff, personnel and clients.
-Participate in performance improving task forces with Account Management and Clients.
-Participate in internal quality audits and recommend changes.
-Demonstrate mastery and comprehension of client's quality standards.
-Facilitate program specific internal calibration sessions

Top Skills

E-Commerce » Inventory Management » Quality Control

Customer Support

Customer Support » Phone Support » English Speaking

Other Skills

Office and Administration » Transcription

Office and Administration » Translation

Office and Administration » Data Entry

Office and Administration » Travel Planning

Human Resources

Real Estate » Appointment Setting

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Tests Taken
IQ
Score:  113
English
C2(Advanced/Mastery)
Uploaded ID
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