Current Employment Status:
Hired Part Time on Mar 2, 2020
Project Manager for Marketing:- Conduct market research to gather insights and identify target audiences.- Develop content schedules and plans for marketing campaigns.- Manage
Provide 24/7 technical support on various social media platforms for a gaming company.- Address customer queries and concerns on
Social Media Manager:- Curate engaging content for social media platforms.- Develop strategies to increase traffic and engagement on social media pages.- Create eye-catching graphics and visuals.- Research and share relevant third-party articles to attract potential leads.
Sales Lead:- Analyze customer demographics to enhance sales conversion.- Develop persuasive spiels and rebuttals to create emotional connections with customers.- Increase sales conversion rate from 8% to 15% within three months.
Amazon Support:- Monitor and respond to customer reviews and urgent concerns on Amazon.
Quality Assurance:- Manage a team of quality assurance specialists.- Identify product defects and provide recommendations for improvement.- Generate monthly reports to assist other teams in enhancing the quality of their output.
Customer Service Specialist/Technical Support:- Improve customer satisfaction (CSAT) and average handling time (AHT) through quality customer service.- Resolve customer complaints and address their needs effectively.
Account Liaison:- Maintain direct communication with clients.- Offer recommendations to enhance project efficiency.- Guide team leads on prioritizing tasks and delivering quality results.
Experience: 2 - 5 years
Years of experience in Project Management for Digital Marketing of a Virtual Assistant Agency and Digital Marketing agency.
Experience: 2 - 5 years
As a Project Manager, I ensured quality output from website development to email marketing.
Experience: 2 - 5 years
As a project manager for a Digital Marketing firm, I analyzed data from all social media platforms and create a strategy to reach the target audience that will eventually convert to sales.
Experience: 5 - 10 years
I started as a Call Center representative providing help to customers with technical and customer service issues.
Experience: 2 - 5 years
As a Digital Marketing Project Manager, I was tasked to create a strategy for a Sales Funnel that will email nurture all leads coming from all lead sources.
Experience: Less than 6 months
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