I started my career in the BPO Industry as a Customer Service Representative and Sales Representative. I was quickly promoted to an SME (Subject Matter Expert), providing real-time support to agents with accurate information and handling internal or external escalations with skills gained through experience. I also provide temporary assistance in the absence of a supervisor/manager and share best practices that include excellent work habits and thorough knowledge of products, procedures, and processes.
I also explored Entrepreneurship, where I experienced marketing products, offering franchise deals, and learning primary social media ad creation.
I wanted to expand my knowledge further and joined a home-based company as a Virtual Assistant. Throughout my course in this field, I gained experience as a Supervisor in Customer Service, Phone/Email/Chat Support, Sales, Payroll, Trainer, and Quality Assurance/Control.
Being in the BPO industry, I was selected to upskill in Quality Assurance for promotion; I learned to provide feedback, coach agents on performance improvements, and share best practices with the experience and knowledge of customer interaction for agents to implement in their calls or emails.
I brought this skill set to be an Appointment Setter VA and further trained in Quality Control for Cross-checking, Auditing, and compiling data or reports.
English is my first language, and working in the BPO industry catering to the US and Canada enhanced my skills.
I have over 7+ years of experience in Customer Support, including taking phone calls, emails, and chats.
I have a strong work ethic. Being a fast learner and keen on details, I further excelled and have grown to a position to use my skills to support and influence others.
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