98fd0c 9 8048e10b9e49 d2d008

VA|Supervisor|CSR|Sales| QA | Payroll| Appointment Setter

99 ID PROOF
Verified
Timeproof:
contact
background check
mark as hired
EXPECTED SALARY
Php 30,000.00/month
( $553 USD )
EDUCATIONAL ATTAINMENT
HS Graduate
AVAILABILITY
20 hrs/wk
( $6.40 USD/hr )
EXPERIENCE OVERVIEW
Total of 7+ years  Sales & Customer Service Support | 5+ years Virtual Assistant, Quality Assurance, Payroll Administrator, Supervisor
BASIC INFORMATION
Age:
26
Gender:
Female
Location:
Tarlac, Tarlac
Tests Taken:
English
 C2(Advanced/Mastery)
Last Active:
December 2nd, 2022 (6 days ago)
Member Since:
September 5th, 2017
SKILL SUMMARY

I started my career in the BPO Industry as a Customer Service Representative and Sales Representative. I was quickly promoted to an SME (Subject Matter Expert), providing real-time support to agents with accurate information and handling internal or external escalations with skills gained through experience. I also provide temporary assistance in the absence of a supervisor/manager and share best practices that include excellent work habits and thorough knowledge of products, procedures, and processes.

I also explored Entrepreneurship, where I experienced marketing products, offering franchise deals, and learning primary social media ad creation. 

I wanted to expand my knowledge further and joined a home-based company as a Virtual Assistant. Throughout my course in this field, I gained experience as a Supervisor in Customer Service, Phone/Email/Chat Support, Sales, Payroll, Trainer, and Quality Assurance/Control. 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Quality Assurance
  • Speaking
  • Writing
  • Sales Representative
  • Payroll
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

Being in the BPO industry, I was selected to upskill in Quality Assurance for promotion; I learned to provide feedback, coach agents on performance improvements, and share best practices with the experience and knowledge of customer interaction for agents to implement in their calls or emails. 

I brought this skill set to be an Appointment Setter VA and further trained in Quality Control for Cross-checking, Auditing, and compiling data or reports. 

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Research

English
EXPERIENCE

English is my first language, and working in the BPO industry catering to the US and Canada enhanced my skills. 

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Sales and Marketing
SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Mobile Marketing
  • Sales Representative
  • Telemarketing

Advertising
SKILL RATING
  • Facebook Ads

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Inventory Management
  • Payroll

Customer Service & Admin Support
EXPERIENCE

I have over 7+ years of experience in Customer Support, including taking phone calls, emails, and chats. 

I have a strong work ethic. Being a fast learner and keen on details, I further excelled and have grown to a position to use my skills to support and influence others.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »