I started my career in the BPO Industry as a Customer Service Representative and Sales Representative. I was quickly promoted to an SME (Subject Matter Expert), providing real-time support to agents with accurate information and handling internal or external escalations with skills gained through experience. I also provide temporary assistance in the absence of a supervisor/manager and share best practices that include excellent work habits and thorough knowledge of products, procedures, and processes.
I also explored Entrepreneurship, where I experienced marketing products, offering franchise deals, and learning primary social media ad creation.
I wanted to expand my knowledge further and joined a home-based company as a Virtual Assistant. Throughout my course in this field, I gained experience as a Supervisor in Customer Service, Phone/Email/Chat Support, Sales, Payroll, Trainer, and Quality Assurance/Control.
Being in the BPO industry, I was selected to upskill in Quality Assurance for promotion; I learned to provide feedback, coach agents on performance improvements, and share best practices with the experience and knowledge of customer interaction for agents to implement in their calls or emails.
I brought this skill set to be an Appointment Setter VA and further trained in Quality Control for Cross-checking, Auditing, and compiling data or reports.
English is my first language, and working in the BPO industry catering to the US and Canada enhanced my skills.
I have over 7+ years of experience in Customer Support, including taking phone calls, emails, and chats.
I have a strong work ethic. Being a fast learner and keen on details, I further excelled and have grown to a position to use my skills to support and influence others.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
Russell Brunson, host of The Marketing Secrets Show Podcast has me telling my story and sharing how I started outsourcing when I was at Lake Powell. Have a listen to our conversion and hopefully, be inspired.
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