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Customer Support/ Technical Support/ Online ESL

83 ID PROOF
Timeproof:
EXPECTED SALARY
Php 25,000.00/month
( $503 USD )
EDUCATIONAL ATTAINMENT
Bachelors Degree - Secondary Education Major in English
AVAILABILITY
40 hrs/wk
( $2.91 USD/hr )
EXPERIENCE OVERVIEW
5 years work at home experience
BASIC INFORMATION
Age:
26
Gender:
Female
Tests Taken:
IQ
Score:  125

DISC
Compliance:27
Dominance:18
Influence:15
Steadiness:40

English
 C2(Advanced/Mastery)
Last Active:
2021-10-18
Member Since:
2017-09-02
SKILL SUMMARY

Experienced Work At Home Agent maintains a high level of
professionalism to create an efficient work environment based on the company’s
work at home guidelines. Well equipped with devices needed for a work at home
set-up. Has excellent computer literacy, quick to learn software for work
efficiency, and internet savvy. Adaptable to any situation and can work in a high pressured
environment. Highly motivated and driven to experience and gain new skills.
Work Experiences:

Customer Service Representative   (Email Support/Technical Support) (Graveyard Shift)

Paper Street Media, LLC Miami FL, USA (Online Video/Film Distributor)
- Answered customer emails and inquiries through Zendesk
- Offered technical support to website members/ subscribers
- Helped subscribers apply for the different memberships offered; guide new members on how to subscribe, and provided instructions to members having payment issues or website technical issues. 
- Resolve issues reported by customers

WatchesZon (Gift Time Pte. Ltd.), Singapore - Online Store
- Answered customer email inquiries using Urban Seller
- Checking product availability through CRM software, Amazon and eBay websites
- Helped process product refund, return, and replacement

Online ESL Teacher – Eigox JP and Weblio Philippines Inc., 
-Offer English online tutorials to Japanese, Korean, and Chinese students
- Edit student emails, documents, and sentences
- Offer English conversational practice 

WORKER SKILLS
TOP SKILLS
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Speaking
  • Tutoring Teaching
  • Writing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I am a highly motivated person, and I am confident that I will learn everything. I have a great interest in working as an assistant. I may have no experience working as an assistant, but I am confident that I would deliver a good quality of work with your guidance and my intense passion. I am tech and internet savvy. I can learn how to use applications and software fast.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have three years of experience working as an Online ESL Teacher and five months of fieldwork as an English Teacher. In my online job, I teach students about English Grammar and Skills. I talk to them about random things and topics, and I have excellent English communication skills. I translate what they want to say into a correct sentence. I write and correct their sentences and sometimes their emails. Having good English communication skills is the critical skill needed for the job.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
EXPERIENCE

I have experience working as a Customer Email Support Agent for an international online store with Amazon and E bay accounts. I handled and answered customer inquiries and complaints. I have assisted in processing customer orders and cancellations through the shop’s system. I’ve also worked for a Miami-based online video distributor/creator as an Email, and Technical Support Agent answered members’ inquiries about our services, video issues, and payment issues, and assisted the customer with any technical issues. I can assure you that I can cater excellent service to the customers. I have exceptional people skills as well.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

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