VA of Real Estate Property Management

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

April 17th, 2024 (2 days ago)

Member Since

September 1st, 2017

Profile Description

I have set of superior skills that would be very helpful in many ways, to elaborate each, here are the following:

• 6 Years Property and House knowledge
• Computer Literate (MS Office Word, Excel, Power Point, Publisher and Acrobat Pro)
• Literate in Adobe Photoshop CS5 Extended.
• Good English proficiency.
• People management/supervisory.
• Skills in drafting, planning and drawing.
• Able to read, write and verbally communicate in English.
• Knowledgeable on House Property Terms and Terminologies
• Knowledgeable with computer Windows and Software
I've been a supervisor for 12 years running leading people with almost different skills such as customer service, sales, financial, billing, marketing and technical support.
I've done so many projects as well with in terms of designing and creating adverts with my current company with the help of Photoshop, office and video editing.

Work
Experience:
Sutherland
Global Services
January
11, 2007 – June 20, 2011
(4 years 5
months)
 
Senior
Team Manager (Avis Budget Group account) and (Intuit TurboTax) (Pilot Account
Pioneer)
Sales / Customer Service
Sutherland
Global Services
Bertha
Phil II (CSEZ)
 
*Pilots
New account
*Process
call auditing
*Coach
representative about performance, mark downs and good call practices
*Conduct
team huddle to discuss updates and changes
*Taking
escalations calls
*Sends
hourly interval data to agents (talk time and aux usages)
*Sends
Start of day and end of day report
*Daily,
weekly and monthly coaching with Manager for team progress and help needed
*Issuance of Corrective actions to agents
who have attendance issue and non performing agents for PIP (Performance
improvement plan)
*Process
troubleshooting of Tax software program installation
*Step
by step assistance of how to install and run program
*upsell
add on applications
*Process
call auditing for Quality performance
*Coaching
representative real time, weekly and monthly about performance based
*Process
call listening for calibration
*Send
daily Start of Day report and End of Day report
*Taking
escalation calls
*Process
hourly interval report service level
*Reports
to Operations Manager weekly and end of month team progress report with graph
and action plans if needed
*Conduct
team building for team bonding
*Taking
regular phone time
*Issuance of Corrective
actions to agents who have attendance issue and non performing agents for PIP
(Performance improvement plan)
*Conducts and present WBR, MBR
and QBR
 
Team
Leader / Quality Analyst / Escalations (Upgrade to see actual info) (1 year 2months)
(Pilot Account Pioneer Supervisor)
 
Technical / Sales / Customer Service
TeleTech
Pampanga
SM City
Pampanga
August
2011 – October 2012
 
*Process
call listening/call audits weekly
*Coaching
agents real time (fly by coaching) and weekly coaching for quality management
*Conduct
call listening to agents for calibration
*Perform
progress report to agents about weekly and monthly performance
*Issuance of Corrective actions to agents
who have attendance issue and non performing agents for PIP (Performance
improvement plan)
*Sends
Start of Day and End of Day report
*Generates
Service level and interval report
*Conducts
Quality call listening calibration with clients
*Sends
Quality weekly and Monthly Report about new parameters or changes
*Taking
escalation calls
 
Assistant
Field Manager (Goodwill Realty) (10months)
 
Realty (Eviction Specialists)
Home based
November
2012 – September 2013
 
*Process
review of the property bought by the company for renovation
*Review<8efe80624d780eba0c6493ec45140364>emails of house pictures, issue, damages and for repair or cleaning
*Sends
needed repair or purchase of new appliances for supplier or contractor
*Contacts
Field personnel (in US) for updates about the property being evicted
*Contacts
people who are still living in the evicted property (purchased) to set deadline
for moving
*Process/offers
checks to tenants or owner to move out early
*Sends
order to contractor for repair and review pricing
*Set
deadlines to contractors for repairs and installation
*Review
finished repairs and installation
*Send
completion for approval and upload in Portal for Website viewing
Operations
Supervisor (T-Mobile) (3 years)
(Pilot
Account in Startek and Pioneer Supervisor)
 
Customer Service/Sales
StarTek
Angeles (Nepo)
 
September
2013 up to August 2016
*Process
call auditing weekly
*Taking
regular calls weekly
*Sends
Start of Day and End of Day report
*Weekly
coaching of agents for performance review
*Taking
escalation calls
*Sends
interval report
*Sends
post mortem if service level failed
*Sends
hourly interval report of service level
*Generates
hourly talk time report for team alone
*Generates
aux usage report for team alone
*Updates
team internal data base for agent’s review
*Conducts
team huddle weekly for progress discussion and updates
*Perform
MBR monthly business review for team performance to Managers
*Issuance
of Corrective actions to agents who have attendance issue and non performing
agents for PIP (Performance improvement plan)
 
Unit
Manager (Citibank Fraud Department) (1 year 8 months)
(Pilot
Account and Pioneer at Convergys SM Clark)
 
Fraud Specialists and Customer Care
SM Clark
Angeles City
 
August
2016 to April 7, 2018
*Process
call auditing weekly
*Taking
regular calls weekly
*Side
by Side monitoring with agents
*Call
back card members for follow up and quality satisfaction
*Take
escalation calls
*Conducts
daily/weekly huddle
*regular
weekly coaching for 18 agents
*Triad
coaching and performance review
*QBR
(Quality business review every week)
*Process
review with clients

Virtual Assistant of Real Estate
April 2018 up to present

*Checking listing for posting on different social media platform
(Facebook Ads and Marketplace, Twitter, Instagram, Craigslist, Kijiji)
*Creating banners and sign boards for property for listing and open house
*Making news letters and Business Cards
*Creating Post Cards Property
*Creating Flyers
*Zillow Scrubbing
*Basic Blogging
*Creating Facebook audiences
*Photoshop editing
*Video editing and Youtube uploading