Customer Service, Virtual Assistant, Admin, Data Entry,Sales

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

AB Mass Communication Undergrad

Last Active

January 7th, 2024 (102 days ago)

Member Since

August 30th, 2017

Profile Description

Self-motivated and very dedicated when it comes to working.
A team player, a well-organized and task-driven person.
SalesForce | Social Media | E-Commerce | SAAS | Odoo | Insightly | ClickUp | ZenDesk | Trello | GSuite
Experiences in: Sales, Retention, Customer Service, Sales Development - warm leads, Basic Social Media Account set-up, Basic Social Media Marketing, basic FB ads, Customer Support (E-mail)
*Fluency in both written and verbal English.
*Reliable in providing excellent customer service.

Work Experience is listed below:

Customer e-Mail Support | Australia-based startup that offers a blockchain-based fitness app | Web 3, Crypto Move-2-Earn
- May 2022 - Present

- Australia-based startup that offers a blockchain-based fitness app.
- Non-voice tasks. Handle customer questions and concerns about using the app, transactions, escalation of issues, and basic troubleshooting. E-mail handling through ZenDesk, and Escalation to the Tech Teams through Trello. 

Virtual Sales Assistant |DIB Australia
- July 2020 - August 2023
               - My main goal is to keep my Sales Manager much more productive (she's always on the road doing meetings and site visits) by assisting in any tasks she requests, such as;

               -  Provide help with admin works, lead generation, and send prospects, clients, and some suppliers occasional follow-ups via e-mail.
               - Keeping an eye on her work inbox, Team chatbox including Google Calendar Upgrade to see actual infomunicate anything urgent.
               - Compile anything that needs to be on her To-Do List - Event reminders, un-replied emails, even chat prompts by the rest of the TeaUpgrade to see actual infombers that can't be attended to on the same day, etc.
               -  Assist in creating opportunities, raising basic quotes to Clients, and job raises in a tool called Job System by Odoo.
               - Filing documents in an organized manner in her Google drive. 
               - CRM Management: Insightly - adding, deleting, tidying up, or updating contacts.

Business Development Specialist | TradeGecko Pte. Ltd. 
- A Start-up company when I joined, they have been acquired by QuickBooks Commerce now. 
- January 2015 to November 2017
                
- Handled Prospects/Warm leads from APAC, EMEA, and US Regions. 
- Conduct follow-up calls and emails as one of the Front Line Specialists. Help evaluate if a business is fit for the SAAS product and help assess warm leads as part of the pre-sales process. If a Small - Medium Enterprise is qualified to use the SAAS based on a preliminary call, then I arrange a 30-45 min Product Demo with one of our Account Executives through a Google Calendar invite.

Customer Service Representative | Synchrony Financial former GE Capital Retail & Finance Bank
- April 2013 to December 2014

- Handled basic account inquiries and processed payments for different cardholder accounts under G.E. (General Electronics) in the US.

Customer Retention Specialist | FirstSource Solutions Ltd.
- June 2010 to January 2013

- Specialized in customer retention and customer service for Barclays Bank USA. Trained well in providing above and beyond/going extra mile type of approach for the Client to prevent account closure.

Telesales Specialist | Stream Global Services former E-Telecare Global Solutions
- May 2008 to June 2010 

- Sales and Customer Service              
- Handled inbound sales calls and basic troubleshooting for customers in a telecommunication company in the USA, Sprint Mobile. Customers call to either upgrade the mobile phones or features of their plans or apply for a new line - both consumer and business plans.