ECommerce Administrative Assistant | Customer Service Guru 

Experienced Learning Management System (LMS) Administrator adept at providing exceptional support to learners and ensuring seamless platform operations. Skilled in administering the LMS by addressing user inquiries on login, content access, and certificates via email support. Proficient in managing user profiles and security licenses with a focus on data integrity and confidentiality. Highly analytical, generating comprehensive dashboards and reports tailored to client criteria, offering valuable insights and analytics. Meticulous in conducting weekly data clean-up and performing administrative duties to maintain optimal LMS performance. Strong collaborator, establishing effective communication with counterparts in the US for smooth daily operations and staying updated on system updates. Diligent in conducting thorough testing of learning content, guaranteeing a seamless learning experience. Effective liaison between users and instructional designers, facilitating content feedback and prompt issue resolution. Proactively assists peers with product and process inquiries, promoting productivity and knowledge sharing across the team.

Experienced eCommerce Virtual Assistant/ Product Manager with a strong background in managing multiple online commerce platforms. Proficient in ensuring accurate product listings, optimizing product descriptions, high quality images, and pricing in Walmart, Shopify and Wayfair. Skilled in filling out product templates for seamless bulk product uploads and creating compelling product presentations for potential B2B clients. Adept at managing daily inventory (if not automated) and order processing to ensure smooth operations.

Experienced customer service professional with a proven track record of success across diverse industries, including hotel/restaurant, telco, healthcare, and financial sectors. Adept at handling customer problems, inquiries, and complaints with a focus on providing exceptional service. Skilled in answering billing questions, addressing payment issues, and assisting customers with technical problems and upgrades. Highly proficient in multitasking in high-volume, high-stress environments. Demonstrated ability to effectively manage inventory, account for cash sales, and ensure product quality and customer satisfaction. Experienced in taking counter and phone orders, processing various payment methods, and supporting dining representatives during peak periods. Proactive in collaborating with managers and subject matter experts to revise process documents and enhance product-related procedures. An excellent communicator with a strong commitment to delivering exceptional customer experiences and continuously improving skills to support entrepreneurs in taking their businesses to the next level.

Skilled in optimizing product titles, long description, bullets and pricing. Experienced in Walmart and Wayfair and a little bit of Shopify and Amazon.