dd 20c81db900 809f4e48

Real estate VA/ Admin VA/ Social Media Manager / Customer Service

81 ID PROOF
Timeproof:
EXPECTED SALARY
Php 30,000.00/month ( $601 USD )
40 hrs/wk ( $3.41 USD/hr )
EDUCATION
BSBA
EXPERIENCE
 More or less 2 years as VA , 10 years in BPO Industry/ Call Center
BASIC INFORMATION
Age:
Not Specified
Gender:
Female
Tests Taken:
IQ
Score:  95

DISC
Compliance:15
Dominance:24
Influence:21
Steadiness:40

English
 C2(Advanced/Mastery)
Last Active:
2020-01-16
Member Since:
2017-08-13
SKILL SUMMARY

Experienced VA with a demonstrated history of working in BPO ( Business process outsourcing) / Call Center, working in real estate as VA/ administrative assistant, been in the computer software industry, Rideshare industry, Government offices, Skilled in Customer Relationship Management (CRM), Customer Experience, Health Insurance, Telecommunications, Property Management,  administrative task, Social Media Management, Video Editing, and Photo editing.

I've ventured roughly for more or less 2 years as Virtual assistant. Been in the call center/BPO industry for 10 years as a Call Center Agent, Customer Service Representative, Technical Support, Mentor, Floor Support and as a Case Manager from the complaints department. I have worked with some of the companies that are included in the Fortune 500, the largest and biggest telecommunications in the U.S. and in Australia.  (wellness, gaming, computer Industry, Healthcare insurance, financial corporations, billing dept., Internet service providers)   I interact with American, Australian and Canadian clients. Handled inbound and outbound calls at the same time doing an administrative task such as progress reports of our team, cascading updates and updating data for our clients. I had also worked as Secretary at a government and public offices and had also worked remotely as customer support at one of the biggest rideshare company in Aus. My previous employment information was as a Case Manager from the complaints team of the largest telecommunications company in AUSTRALIA. I was trained to handle the most difficult customers. Part of my job description as a case manager were to case manage the customer's issues or account problem, assumed all supervisory calls, manager's calls and complaints calls. I had also worked remotely at one of the largest rideshare company in Aus.

Skills:

Basic Video Editing 

 * Adding Transition in video 
* Adding Text Animation in video   
* Adding Overlay
*Adding Photos in video
* Adding a video on a video
* Add sound effects
* Add background Music
* Adding video effects
* Color correction and color grading
* Stabilizing shaky videos using apps

*Basic Photo Editing Using Adobe Photoshop, Gimp, Canva and Snapseed 

*Remove watermarks  and unnecessary object in photos
*Cloning
*Scaling, resizing photos without losing the quality
*Logo creation
*Color correction

Other skills:

* G Suite
* Microsoft applications Word and Excel   
* Email Management
* High-Speed Internet Troubleshooting  
* Basic computer troubleshooting   
* Email Troubleshooting   
* Computer Literate   
* Writing reviews

 I do video editing using sony vegas pro 14, I also love to edit photos using adobe photoshop 2019, Gimp, Canva, and snapseed app. I have basic skills with Microsoft Office applications such as word, excel and powerpoint, gsuite.  I also know basic high-speed internet troubleshooting, basic email troubleshooting, and basic computer troubleshooting.  I also write reviews. I'm excellent when it comes to handling all types of customers, especially difficult customers. I have exemplary problem-solving skills and I'm able to identify problems and implement corrective processes. I had handled a micro team, conducted call scenarios. I also conducted coaching and feedback to agents and had done call calibration/auditing calls, I had also assisted trainees during their training to improve their product knowledge and customer service skills when I was a mentor. I am a good team player, a hardworking, honest and a very responsible person. I am dedicated and highly trainable and will be able to adapt to any changes.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Email Management
  • Personal Assistant
  • Quality Assurance
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Blogging
  • Lead Generation
  • Graphics Editing
  • Video Editing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support
  • Medical Services

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance

English
EXPERIENCE

I had been with a call center industry for 10 years

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

It's a personal blog. I used to have a blog about love and relationship. I also write food reviews.

SKILL RATING
  • Blogging

Marketing & Sales
EXPERIENCE

I was in a BPO industry for more or less 10 years and we were taught of upselling, getting leads

SKILL RATING
  • Lead Generation
  • Sales Representative

Web Development
SKILL RATING
  • Shopify

Graphics & Multimedia
SKILL RATING
  • Animation Specialist
  • Graphics Editing
  • Logo Design
  • Photoshop
  • Video Editing

Customer Service & Admin Support
EXPERIENCE

I have 10 years of experience as phone support, and had experiences as a technical support from a telecommunications company

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Medical Services

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