Experienced VA with a demonstrated history of working in BPO ( Business process outsourcing) / Call Center, working in real estate as VA/ administrative assistant, been in the computer software industry, Rideshare industry, Government offices, Skilled in Customer Relationship Management (CRM), Customer Experience, Health Insurance, Telecommunications, Property Management, administrative task, Social Media Management, Video Editing, and Photo editing.
I've ventured roughly for more or less 2 years as Virtual assistant. Been in the call center/BPO industry for 10 years as a Call Center Agent, Customer Service Representative, Technical Support, Mentor, Floor Support and as a Case Manager from the complaints department. I have worked with some of the companies that are included in the Fortune 500, the largest and biggest telecommunications in the U.S. and in Australia. (wellness, gaming, computer Industry, Healthcare insurance, financial corporations, billing dept., Internet service providers) I interact with American, Australian and Canadian clients. Handled inbound and outbound calls at the same time doing an administrative task such as progress reports of our team, cascading updates and updating data for our clients. I had also worked as Secretary at a government and public offices and had also worked remotely as customer support at one of the biggest rideshare company in Aus. My previous employment information was as a Case Manager from the complaints team of the largest telecommunications company in AUSTRALIA. I was trained to handle the most difficult customers. Part of my job description as a case manager were to case manage the customer's issues or account problem, assumed all supervisory calls, manager's calls and complaints calls. I had also worked remotely at one of the largest rideshare company in Aus.
Basic Video Editing
* Adding Transition in video
* Adding Text Animation in video
* Adding Overlay
*Adding Photos in video
* Adding a video on a video
* Add sound effects
* Add background Music
* Adding video effects
* Color correction and color grading
* Stabilizing shaky videos using apps
*Basic Photo Editing Using Adobe Photoshop, Gimp, Canva and Snapseed
*Remove watermarks and unnecessary object in photos
*Scaling, resizing photos without losing the quality
* G Suite
* Microsoft applications Word and Excel
* High-Speed Internet Troubleshooting
* Basic computer troubleshooting
* Computer Literate
* Writing reviews
I do video editing using sony vegas pro 14, I also love to edit photos using adobe photoshop 2019, Gimp, Canva, and snapseed app. I have basic skills with Microsoft Office applications such as word, excel and powerpoint, gsuite. I also know basic high-speed internet troubleshooting, basic
I had been with a call center industry for 10 years
It's a personal blog. I used to have a blog about love and relationship. I also write food reviews.
I was in a BPO industry for more or less 10 years and we were taught of upselling, getting leads
I have 10 years of experience as phone support, and had experiences as a technical support from a telecommunications company
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