Customer Associate

74 ID PROOF
Timeproof:
EXPECTED SALARY
Php 25,000.00 - 30,000.00/month ( $485 USD )
40 hrs/wk ( $2.8 - $3.36 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
Bsed-English 
BASIC INFORMATION
Age:
27
Gender:
Female
Tests Taken:

DISC
Compliance:18
Dominance:36
Influence:20
Steadiness:26

English
 B2(Upper Intermediate)
Last Active:
2019-08-25
Member Since:
2017-08-07
SKILL SUMMARY


I have been in the Customer Service industry for more than 6 years from 3 different contact centers here in the Philippines.
 I handled Telco, Healthcare, and the most recent and reladvnt to your job post which is a direct-selling company in the UK (MONAT) in which we are processing account enrollment, order placement, refunds, order tracking, product recommendation inquiry and a lot more thru calls, emails, and chats that made my written English skills even stronger.
For now, I am currently working as a part-time VA (1 to 2 hours per day) in one Shopify account. My job is to respond to all email received by the online store thru Zendesk. I am also a moderator of the FB page. I created my own email template and automated response to make my daily job easier. Part of my job is to communicate with someone from the supplier about daily tracking details and other order concern with a minimal video conference with the owner.

WORKER SKILLS
TOP SKILLS
  • Customer Support
  • Social Media Moderation
  • Tech Support

Customer Service & Admin Support
EXPERIENCE

I have almost 6 years experience In customer service.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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