Amazon & Shopify Virtual Assistant and Customer Service

Overview

Looking for part-time work (5 hours/day)

at $8.00/hour ($880.00/month)

College

Last Active

August 18th, 2023 (250 days ago)

Member Since

August 5th, 2017

Profile Description

?"Always deliver more than expected"
If you're a business owner looking to maximize your time and productivity, I can definitely help you!
I am a former Seller Support and FBA specialist for UK and US marketplace. I have more than 10 years of experience in customer service and almost 5 years as a Virtual Assistant - Account Manager. I believed that my experience and expertise can make an immediate and gradual impact on your business.
I provide high-quality service in the following:
AMAZON ACCOUNT MANAGEMENT
AMAZON REIMBURSEMENT SPECIALIST
Inbound Lost
Lost Warehouse - Inventory
Damaged Warehouse - Inventory
Damaged by Distributor
Disposed Inventory
Lost Removal
FBA Order - Return and Refund
Wrong FNSKU Returned
FBA Fees
FBA Partnered - Shipping costs
AMAZON ACCOUNT MANAGEMENT
CUSTOMER SERVICE
Respond to customers’ inquiries.
Replying to positive customer feedback.
Any additional tasks dealing with Upgrade to see actual infoVENTORY MANAGEMENT
Inventory Upgrade to see actual infoe data analysis to keep inventory in stock.
Identify the remaining stock level present within the seller's central account.
Assess sales volume on a weekly/monthly/annual sales basis.
Removal Order
ORDER MANAGEMENT
Order Monitoring.
Return and Refund.
Replacement.
LISTING MANAGEMENT
Ensure that all the listings are active.
Monitor product listings.
Fix Stranded, Inactive, and Suppressed Upgrade to see actual infoSE MANAGEMENT
Dealing with Amazon Seller Central cases.
SHIPMENT
Creating shipments.
Arrange Upgrade to see actual infoom manufacturer to the shipping agent;
From shipping agent to FBA or/and 3rd P Warehouse if needed;
From 3rd P Warehouse to FBA;
Handle Supplier, Freight forwarder, and Amazon communication.
Tracking Upgrade to see actual infoALING WITH SUPPLIERS/PRODUCT ORDER
Received Invoice and arranged payment.
Additional task. (to be discussed.)
ACCOUNT HEALTH MANAGEMENT
? Amazon Seller Central Health Monitoring.
? Feedback Removal.
PRODUCT LISTING
? Basic adding listing to Amazon system.
Other Amazon Related Tasks.
SOCIAL MEDIA MANAGEMENT SERVICES
? ORDER MANAGEMENT.
? CUSTOMER SERVICE
? SOCIAL MEDIA CONTENT CREATOR
? Other Social Media Management-related tasks.
ART AND DESIGN
Other Virtual Assistant Services Offered:
ADMINISTRATIVE TASK
BASIC PHOTO EDITING
If you think we're a great fit, hit me a message!