Project Administration
-Take meeting notes from a conference call and generally documenting meeting outputs (e.g., of customer pain points or improvement opportunities)
-Maintain project plan(s), including activities, deliverable, responsible persons, and deadline dates
-Obtain updates on project progress from project tea
-Help identify project opportunities and issues (e.g., delays, resources gaps) and escalate them to the Project Lead
-Consolidate Project status into a project status update
-Distribute project status update to stakeholders
-Help develop project communications (e.g., an update
Logistics
-Booking meetings
-Setting up interviews
Analysis
-Review documentation from previous projects on topics related to customer experience improvement
-Extract and summarize relevant information from previous project documentation
-Review, analyze, and summarize qualitative and quantitative information
-Help define solutions
based on team discussion
-Document project outputs (e.g., project plan(s), current state assessment, future state design, business case and implementation plan) in PowerPoint presentation
Reporting
-Obtain updates on key metrics from a variety of sources
-Update project performance dashboard
-Distribute dashboard to key stakeholders
Acquired Skills through my tenure ship in BPO
-People Management Skill
-Advanced Skills in Microsoft Office
-Payroll Management
-Interviewing Skills
-Data Management
-Business Analysis
-Process Improvement
-Quality and Analytics
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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