Current Employment Status:
Hired Part Time on May 1, 2019

d4cb018fd8 29d0

Product Support Specialist / Salesforce System Administrator

80 ID PROOF
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EXPECTED SALARY
Php 65,000.00/month
( $1,209 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $6.99 USD/hr )
EXPERIENCE OVERVIEW
Work as a Proofreader/QA for 3 yearsWork as a Customer and Technical Support handling calls, email and chat inquiries Proficient in troubleshooting Salesforce, configure Salesforce applications
BASIC INFORMATION
Age:
40
Gender:
Female
Location:
Rosario, Cavite
Tests Taken:
IQ
Score:  118

DISC
Dominance:33
Influence:34
Steadiness:22
Compliance:10

English
 C2(Advanced/Mastery)
Last Active:
February 1st, 2023 (6 days ago)
Member Since:
July 31st, 2017
SKILL SUMMARY

I am a Upgrade to see actual info certified 211/201 and App Builder certified. I am proficient in troubleshooting Salesforce, configure Salesforce applications. 

Salesforce configuration that I can help with:
-Create a custom object, fields and tabs.
-Can manage users and passwords.
-Works with profiles, roles, and permission sets.
-Create workflow and process builder based on business needs.
-Create email templates.
-Creating reports and dashboards.
-Set up the page layouts, feed layouts, record types.
- Syncing contacts, events, task and adding emails
- Installing Third Party Application
- Import/Export using Import wizard and Data Loader

I also work as a proofreader/QA for 3 years before I became a customer service representative for 2 years and I also work as a Technical Support/IT help desk, working with customers/employees to identify computer problems and advising on the solution, Logging and keeping records of customer/employee queries. Experience in installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems over screen share,??email and thru phone.

I am also knowledgeable about these software/tools and have used it in my past jobs.
- Slack
- Hootsuite
- Telegram
- Canva
- Trello
- Salesforce ThirdParty Applications (Formyoula, MailChimp and more)
- Google Docs / Google Drive
- Office Tools (Excel, Word, Adobe)
- GoToMeeting
- DropBox

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Quality Assurance
  • Speaking
  • Translation
  • Writing
  • Editing Proofreading
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Research

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Editing Proofreading

Sales and Marketing
SKILL RATING
  • Direct Mail Marketing
  • Email Marketing

Graphics & Multimedia
SKILL RATING
  • Graphics Editing
  • Logo Design
  • Photoshop
  • User Interface Design

Software Development / Programming
SKILL RATING
  • Desktop Applications

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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