Customer Success Specialist |eBay/Amazon Manager |IT Support

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

November 25th, 2024 (18 days ago)

Member Since

July 21st, 2017

Profile Description

I have 1 year of experience as a Customer Success Specialist in a cloud-based software solutions company, where I handled invoices, contracts, insurance processing, project setups, reconciliations, and discrepancy reports. I also produced weekly and monthly data reports. Additionally, I have over 5 years of experience in the eBay and Amazon dropshipping industry, with expertise in product listing, research/sourcing, title optimization, order processing, and customer support across both voice and non-voice channels. I also served as an eBay and Amazon Dropshipping Manager for 2 years, where I successfully managed returns, refunds, negative feedback/reviews, disputes, A-Z claims, and case resolutions, ensuring the Amazon account maintained good health.

As a versatile eBay Virtual Assistant (VA), I have worked across multiple eBay platforms, including Germany, the US, Australia, and the UK. I am proficient in tools such as Zik Analytics, Dropship Beast, Priceyak, Title Builder, Web Seller Guru, DS Titan, Jungle Scout, AutoDS Tool, SKU Grid/Fetch, Profitspy (Professional Arbitrage), AMZScout Pro, SellerAmp SAS and Spot N Paste. Additionally, I have 6 months of experience as a typist, with advanced proficiency in MS Word and MS Excel. While I’m not an expert, I have a solid working knowledge of Adobe Photoshop and hold a Certificate of Completion in Adobe Photoshop & Basic Animation Training from college.

Although I am a beginner in the IT field, my education has equipped me with skills that I am eager to apply in a professional setting. I have knowledge in programming languages and technologies, including Flutter/Dart, C, PHP, HTML/CSS (Web Development), Java, JavaScript, Python, and MySQL (Database Management). I have also attended seminars and training on cybersecurity awareness, cybersecurity and blockchain, and data privacy to enhance my understanding of IT fundamentals.

I am eager to learn, open to training, and maintain a positive attitude. I am committed to meeting deadlines, receptive to feedback, and dedicated to delivering excellent service in every role I undertake.