d800 df48d91c

Technical  & Customer Support | Some Python Automation for Windows

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 60,000.00/month
( $1,103 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $6.38 USD/hr )
EXPERIENCE OVERVIEW
7 years IT Subject Matter Expert
BASIC INFORMATION
Age:
32
Gender:
Male
Location:
Naga City, Camarines Sur
Tests Taken:
IQ
Score:  89

DISC
Dominance:46
Influence:5
Steadiness:15
Compliance:33

English
 C2(Advanced/Mastery)
Last Active:
July 23rd, 2022 (20 days ago)
Member Since:
July 19th, 2017
SKILL SUMMARY

A not so ordinary Lead Technical & Customer support with over 7 years of experience providing phone, e-mail, chat, and remote technical support for clients across the world. Leading the process automation and digitization transformation through application development focused on improving consultant experience, efficiency, productivity and process improvement.


A dedicated employee who focuses on time management, prioritizing, and multitasking. 

Technical & Customer Support:
• Desktop Support Engineer
• Active Directory administration
• Microsoft Office 365 Support
• Okta
• High Severity IUpgrade to see actual info and Service Request management
• Microsoft Server Management
• Citrix
• VMware Horizon
• Airwatch - Mobile Device Management & Troubleshooting
• MAC & iOS Support
• Network Support - T1, Fibr, 4G and 5G Network.
• Networking Devices such as Cisco Router and Switches
• Telephony Support - Cisco VOIP and POTS Phones
• Credit Card Machines Support
• Python Automation
• Data Analytics
• Database Management

Some Programming Languages:
• Python, MQL, Java, Upgrade to see actual info and AutoIT

Data Analytics
• Proficient in Excel and VBA Macros
• Utilizes VBA Macro and Python for task automation
• Google Sheet Report Automation

Fun Fact:
-I utilize my technical and analytical knowledge in trading Forex. I trade during my free time and building some robots for automated trading.

Technical Specification:
- 1x - 34" Ultra wide monitor (Primary)
- 1x - 24" Wide monitor (Secondary)
- 100mbps Fiber Internet Connection with 4g Backup (Multiple Network)
- Backup power generator during outage

PC Specification:
- Ryzen 5 3600 6core 3.60ghz
- 16gb 3200mhz DDR4 RAM
- 512gb NVME SSD
- 1.5TB HDD
- USB Headphones and Mic
- Webcam

Don’t hesitate to contact me if you feel that I am qualified for the open position that you have. I'm available from Monday to Friday every 9:00 am - 2:00 am EST.

WORKER SKILLS
TOP SKILLS
  • Excel
  • Quality Assurance
  • Research
  • Speaking
  • Writing
  • Wordpress Development
  • Content Management
  • Cpanel
  • Google analytics
  • Html
  • Webmaster Tools
  • Wordpress
  • Desktop Applications
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Excel
  • Quality Assurance
  • Research

English
EXPERIENCE

7+ years experience in the BPO industry providing phone, email and chat support to US customers and clients.

SKILL RATING
  • Speaking
  • Writing

Web Development
EXPERIENCE

Deployed and managed multiple domains on a shared/vps server. -Wordpress -Forum Boards -Ecommerce (Shopify & WooCommerce)

SKILL RATING
  • Javascript
  • Mysql
  • PHP
  • Wordpress Development

Webmaster
EXPERIENCE

Deployed and managed multiple domains on a shared/vps server. -Wordpress -Forum Boards -Ecommerce (Shopify & WooCommerce

SKILL RATING
  • Content Management
  • Cpanel
  • Css
  • Google analytics
  • Html
  • Managing Servers
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Photoshop
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming
EXPERIENCE

Lead Automation designer for one of our automation project that aims in improving the call flow of our Technical & Customer front line support

SKILL RATING
  • Desktop Applications
  • Python
  • Software QA Testing

Finance & Management
SKILL RATING
  • Financial Analysis
  • Financial Management
  • Inventory Management

Customer Service & Admin Support
EXPERIENCE

7+ years experience working as a Subject Matter Expert in the IT dept providing technical support to 5000+ corporate and field employees in a company in the U.S.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Real Estate Services

Project Management
SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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