Rein

Virtual Assistant | Ticket Agent | Customer Service| Shopify

95 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

March 26th, 2024 (2 days ago)

Member Since

July 19th, 2017

Profile Description

I am an experienced virtual assistant with almost 7 years of expertise. My skills cover a wide range of areas, including customer service support, e-commerce management (Shopify), email and social media management, copywriting, data entry and research, lead generation, and technical and administrative tasks.

With a background in the call center industry, I have served as a customer service and technical representative, handling billing, technical support, inbound, and outbound sales. Over my 8 years in the computer industry, I have developed excellent technical skills and communication abilities.

In addition to my experience, here are some of the skills I offer:

- Customer service support across multiple channels (Email, Chat, Zendesk, Freshdesk, Calls, Messenger)
- Social media management (Facebook, Instagram, Twitter, LinkedIn, YouTube)
- Copywriting for blog posts, reviews, and other content types
- Cold email outreach
- E-commerce management (Shopify)
- Product listing optimization and Product Page creation
- Product research (Aliexpress, Alibaba, Pexda, etc.)
- Dispute resolution (PayPal and Shopify payments)
- Social media content copywritings
- Social media management/moderation (Facebook and Instagram)
- Order fulfillment utilizing CSV, Oberlo, and Dropified
- Vendor communication for updated product data and images
- Telemarketing (outbound and inbound calls)
- Troubleshooting technical issues
- Video editing
- Data entry
- Data research and scraping leads 
- Transcription
- Scheduling
- Training new hires
- Meeting coordination, including agenda creation and report generation
- Executive assistance/administrative support
- Email management/marketingDropbox/Google Drive organization
- Basic graphic design (Adobe Photoshop and Canva)
- Fundamental knowledge of HTML

Portfolio: Upgrade to see actual info

Top Skills

Advertising » Facebook Ads

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

Other Skills

Real Estate » Appointment Setting

Customer Support » Email Support

Customer Support » Forum/Community Moderation

Office and Administration » Email Management

Marketing » Content Creation » eBook Writing

Marketing » Social Media Management » Instagram marketing

Customer Support

Customer Support » Phone Support

Customer Support » Social Media Moderation

Office and Administration » Data Entry

Marketing » Classified Ads Marketing

Office and Administration » Personal Assistant

Basic Information

Age
33
Gender
Male
Website
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Address
Quezon City
Tests Taken
DISC
Dominance: 15
Influence: 36
Steadiness: 36
Compliance: 15
English
C2(Advanced/Mastery)
Uploaded ID
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