I am an experienced virtual assistant with almost 7 years of expertise. My skills cover a wide range of areas, including customer service support, e-commerce management (Shopify),
With a background in the call center industry, I have served as a customer service and technical representative, handling billing, technical support, inbound, and outbound sales. Over my 8 years in the computer industry, I have developed excellent technical skills and communication abilities.
In addition to my experience, here are some of the skills I offer:
- Customer service support across multiple channels
- Social media management
- Copywriting for blog posts, reviews, and other content types
- Cold
- E-commerce management (Shopify)
- Product listing optimization and Product Page creation
- Product research (Aliexpress, Alibaba, Pexda, etc.)
- Dispute resolution (PayPal and Shopify payments)
- Social media content copywritings
- Social media management/moderation
- Order fulfillment utilizing CSV, Oberlo, and Dropified
- Vendor communication for updated product data and images
- Telemarketing (outbound and inbound calls)
- Troubleshooting technical issues
- Video editing
- Data entry
- Data research and scraping leads
- Transcription
- Scheduling
- Training new hires
- Meeting coordination, including agenda creation and report generation
- Executive assistance/administrative support
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- Basic graphic design (Adobe Photoshop and Canva)
- Fundamental knowledge of HTML
Portfolio:
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