Age:

28

Gender:

Male

Tests Taken:

IQ
Score:  100

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DISC

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Compliance:	6
Dominance:	50
Influence:	26
Steadiness:	19

English
 C1(Advanced)

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Last Active:

2020-04-08

Member Since:

2017-07-15

SUMMARY:          A goal oriented Virtual Assistant that dedicates to efficient service to employers and to its clients. Helping business owners on their operations through the skills acquired. Having sales experience & customer service in real estate, insurance and in call center industry. QUALITIES POSSESS: 1. Customer Service/Sales Representative             I worked with Sykes Asia Inc. under the account of Trvrlkw.rgi as Customer Service/Sales Representative handling inbound calls and chat/email support to our clients worldwide but mostly our clients are from USA. I deliver excellent & efficient customer service and became a Top Performer Representative for 3 consecutive dywxni. Cw the business of customer service, we came across different customers/clients some were good and some were irate. I can efficiently handle irate customers and sometimes convert it into a sale. I am experienced in cross selling and up selling. I also learned that having an excellent customer service can create more revenues to the business as the customers will return because the service is excellent but a bad customer service can loss profits and customers will give bad reviews. 
2. Chat Support           Assisting clients through chat is quite challenging though it is manageable through experience. I can manage to assist 3 to 4 clients at the same time but can exceed to 4 depends on how complicated their complaints are. I also learned that before giving a solution to their problem, you should listen, analyze and evaluate their needs to tailor fit a solution for them. Also in the process of evaluation and analyzing their needs I can determine if I can cross sell or up sell to the clients or spiel a good recommendation to them. Since I have an experience working with travel & booking site like Iwbbaky.ebn, I can also manage supporting employers who has business with AirBnB, Jruzlde.vae, Trivago or other travel & booking site. As a whole I can do customer service through chat support to any kind of business. Nevertheless, I can guarantee that I can deliver excellent chat support to my employers.
3. Product Research & Listing           I am experienced in UPC Product Research. Mainly I am provided with a set of UPC to research for the Description Title, Manufacturer, Dimensions, Short Description, Full Description and weight for the items. I can also do product listing like encoding products on your software. I have not experienced product listing on Ebay and Amazon but it can be learned and I am willing to learn. 
4. Real Estate Photo Editing          I am an intermediate real estate photo editor. I received a bunch of unedited real estate photos from a photographer contractor to edit it in Adobe Lightroom CC. Having beautiful and attractive photos will bring potential increase of profits or sale. Since customers do usually attract to a beautiful place to stay.  
5. Social Media Management/Canva Posting/ManyChat Chat bot creation 
        I do also social media management like posting ads to different groups, to FB page timelines and manage schedule posting. I can also create contents for insurance, real estate and other line of business. Responding to inquiries in social media (FB Page & Instagram) is what I do best, since I am an experienced customer service representative. I can also create a simple chat bot for your facebook page to funnel all engagements and the chatbots task is to answer all FAQs. Also it can be lead generation tool for you for future business or promotions since it can make a sales flow & message broadcasting to relay important message to your subscribers

TOP SKILLS

• Admin Assistant

• Appointment Setter

• Data Entry

• Human Resource Management

• Personal Assistant

• Recruitment Assistant

• Travel Planning

• Facebook Marketing

• Telemarketing

• Business Plans

• Financial Management

• Inventory Management

• Payroll

• Customer Support

• Email Support

• Real Estate Services

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Office & Admin (Virtual Assistant)

EXPERIENCE

I have 1 year experience of Traditional Assistant as a Personal Secretary of the Chief of Finance Division. My main function is to prepare her Financial Reports, answer communication letters from different LGUs, Ombudsman and other Government Agencies. As I efficiently do my jobs she promoted me. Thus, I believe that I can efficiently do the tasks that will be given to me and I will do it efficiently.

SKILL RATING

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Event Planner

• Excel

• Human Resource Management

• Personal Assistant

• Project Coordinator

• Quality Assurance

• Recruitment Assistant

• Research

• Transcription

• Travel Planning

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English

EXPERIENCE

I have years of Experience in speaking English. I worked with Agentworks Contact solutions way back 2011 and Sykes Inc under with Expedia US last 2013 and was a consistent Top Sales Specialist for three consecutive months and eventually got promoted. Back then when i was in college I was part of a College Debating Team as a Deputy Speaker.

SKILL RATING

• Speaking

• Translation

• Tutoring Teaching

• Writing

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Writing

EXPERIENCE

Basically I do not have enough Writing Experience. But still I am confident about it that still I can be as effective like others. My only writing experience was to answer communications from Government Agencies like Commission On Audit, Office of the Ombudsman and Local Government Units of Caraga Region.

SKILL RATING

• Blogging

• Copywriting

• Creative Writing

• Ebook Writing

• Editing Proofreading

• Ghost Writing

• Technical Writing

• Web Content Writing

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Marketing & Sales

EXPERIENCE

I have been with sales since Highschool years up to present. I gave my services to my rich classmates to do their Science Projects & Writing their daily notebook for the class. Well, basically if the work load increases I diversify the work and hire few people to do the job for me but still made a profit from it. I do part - time jobs online like Social Media Marketing or Selling Online 'coz I want to maximize my time and eventually to get profit to sustain the needs of my family.

SKILL RATING

• Affiliate Marketing

• Classified Ads Marketing

• Craigslist Marketing

• Direct Mail Marketing

• Email Marketing

• Facebook Marketing

• Instagram Marketing

• Lead Generation

• LinkedIn Marketing

• Mobile Marketing

• Private Blog Network

• Sales Representative

• SEM

• SEO

• Social Media Marketing

• Telemarketing

• Video Marketing

• YouTube Marketing

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Graphics & Multimedia

EXPERIENCE

Since I was doing real estate advertisement locally I taught myself on how to edit photos thru Adobe Lightroom Classic CC and eventually became a Real Estate Photo Editor. I love to help real estate brokers and agents on how to increase their sales by giving a beautiful output since if you have a beautiful photo you can attract more buyers.

SKILL RATING

• Photoshop

• Shirt Design

• Video Editing

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Finance & Management

EXPERIENCE

I have a full - time in Department of Agriculture in Finance Division, Accounting Section which gives me the experience about Accounting works like Payroll, Bookeeping and Inventory of Supplies. At the same time I work with Manulife Ltd as an Financial Adviser. I give free financial planning for my clients (I made it free for those middle class and below middle class as a kind of help to them to reach their Financial Goal) which gives me the experience of Financial Analysis of a certain individual of how much should he/she invest into Stocks or other investment vehicle in order to reach his/her Financial Goal. Currently, I am studying about Forex Forecasting in order to help my clients to further grow their investments. Right now, I am helping a certain person in building her business Egg Business and Food Processing Business and made some strategic planning on how to improve her sales and where to get suppliers that will give her a plus.

SKILL RATING

• Accounting

• Bookkeeping

• Business Plans

• Financial Analysis

• Financial Forecasting

• Financial Management

• Inventory Management

• Invesment Researching

• Payroll

• Quickbooks

• Strategic Planning

• Tax Preparation

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Customer Service & Admin Support

EXPERIENCE

I can confidently say that I am really good on customer service support. When I was in BPO Industry I was a Top Sales Customer Sales Representative for few consecutive months before I got promoted. I managed to handle irate customers and helped them to address their needs. I turned an irate customer to a contented customer by giving more than he/she wants to have.

SKILL RATING

• Community Forum Moderation

• Content Moderation

• Customer Support

• Email Support

• Phone Support

• Social Media Moderation

• Tech Support

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Professional Services

EXPERIENCE

Since 2012 when I was 20 years old I already engaged with Real Estate Service giving the needs and wants for the seller and buyer. I make sure that both of them were satisfied of the transaction

SKILL RATING

• Real Estate Services