Virtual Administrative Assistant l Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Bachelors degree

Last Active

August 8th, 2021 (985 days ago)

Member Since

July 14th, 2017

Profile Description

Producing quality works with Expertise and Character - EC Virtual Services
I am an experienced virtual assistant, customer service representative, Team Leader and billing specialist with over 9 years of experience.
Knowledgeable in the following:
- Customer service (email, chat, phone support, handling inbound and outbound calls)
- Zendesk, Zoho CRM/Invoice, Wrike, Squarespace, ShareTribe, Trello, Airtable, LiveChat, OMS, Nexus
- Google Docs/ MS Office applications (Word, Excel, Powerpoint, Publisher)
- Order processing, billing, refunds, disputes, answered tickets
- Website Content Creation/Management
Strengths:
- Able to communicate effectively
- Excellent communication and organizational skills
- Excellent time management skills
- Fast learner and willing to learn new skills to provide quality work and exceed client's expectations
- Adherence to high customer service standards
- I am confident and well-mannered.
- I am organized and detail-oriented.
- Open-minded and able to work in complex projects and the environment.