Virtual Assistant

Overview

Looking for full-time work (6 hours/day)

at $6.00/hour ($792.00/month)

Associates degree

Last Active

April 23rd, 2024 (2 days ago)

Member Since

July 13th, 2017

Profile Description

Virtual Assistant 
* Real estate administration assistant 
     - Source leads and perform skip tracing
     - Complete property research and comparative market analysis (comparables)
     - Create basic spreadsheets using Google Sheets
     - Prepare property contracts and handle property inquiries 

* Executive Assistant 
    - Conduct follow-up calls with clients 
    - Communicate with other companies or third-party providers 
    - Book flights and accommodations
    - Confirm scheduled meetings and filter incoming calls
    - Send minutes of the meeting
    - Generate reports and KPI tracking
    - Prepare presentations and research information or documents based on client needs
  - Encode and enter data of transactions in a CRM 

* Social media manager
    - Manage the client’s social media accounts 
    - Create and repurpose content
    - Build and engage the client’s audience 
    - Organize and manage campaigns 
    - Develop social media strategies
    - Research marketing trends 

*Customer Support Manager
- Provided technical support and upsold service packages 
- Assigned to send follow-up emails to solicit feedback on active services and customer support
experiences 
- Generated comprehensive reports on team performance weekly 
- Handled escalation calls with skill and efficiency 
- Executed manual processing of orders, payments, and account creations with precision and
attention to detail 

*Executive Virtual Assistant 
- Managed short-term rentals efficiently 
- Assigned to contact and schedule vendors based on specific property needs 
- Managed and tracked expenses and income for accurate financial oversight 
- Handled inbound calls from leads who had received corresponding mailings 
- Produced monthly and weekly reports detailing expenses and income for comprehensive
financial analysis 

 *Admin  
- Created weekly social media posts on Facebook and Instagram aligned with newsletter content 
- Coordinated and booked appointments for the CEO (Certified Public Accountant)
- Managed tasks posted in Keap 
- Assigned to export and import lists in the CRM 
- Managed inbound communication channels, including calls, texts, and emails

*Real Estate Executive Virtual Assistant
- Assigned to import campaigns into our CRM platform 
- Performed outbound calls and ensured at least 4 in-person appointments per week
- Updated CRM records daily and provided weekly reports 

*(Amazon)  Fraud Specialist and  Customer Support Representative
- Investigated suspicious claims and examined associated accounts 
- Identified and located multiple dummy accounts to avoid future loss 
- Educated and enforced policies on confirmed fraud accounts
- Handled the processing of returns and refunds, ensuring timely and accurate resolution for
customer satisfaction
- Received inbound calls, texts, and emails from customers about the products and services
concerns 
- Monitored and addressed delays or losses in parcel shipments and reached out to couriers