Shecaina

Customer Support Specialist | Chat, Email & Phone | CRM Expert | Full-Time

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Overview

Looking for any work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelor's degree

Last Active

June 3rd, 2026 (6 days ago)

Member Since

April 22nd, 2026

Profile Description

I have been working in customer support for over 3 years now, handling chat, email, and phone concerns for both inbound and outbound accounts. Most of my experience comes from TaskUs Bohol under the Uber campaign, where I started as a Customer Service Representative and eventually became a Subject Matter Expert. In that role I dealt with driver account issues, payment concerns, and escalations while also helping the team maintain quality and improve processes.

I have also worked as a Virtual Assistant and Appointment Setter for remote companies, where I handled scheduling, admin tasks, email management, and lead generation through cold calling.
When it comes to tools, I am comfortable using Zoho CRM, Salesforce, Bliss, C360 Ticketing System, Google Workspace, and Microsoft Office. I pick up new systems quickly and I always make sure my responses are accurate and on time.

I am looking for a full-time role where I can genuinely contribute and grow. I am dependable, easy to communicate with, and I take my work seriously.

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

I have been handling real-time chat support for over 3 years, assisting customers with account updates, order tracking, and general inquiries. I am comfortable managing multiple chat conversations at once while keeping my responses accurate, clear, and on time. I currently do this in my part time role at Veteran Grown using the Wix chat platform.

Customer Support » Customer Service

Experience: 2 - 5 years

I have handled inbound and outbound chat, email, and phone support for over 3 years. I am experienced in resolving account issues, payment concerns, and escalations while maintaining quality standards.

Office and Administration » Google Workspace

Experience: 2 - 5 years

I have been using Gmail, Docs, Sheets, Word, Excel, Outlook, and Zoom regularly throughout my 3 years of remote work experience.

Other Skills

Marketing » CRM » Salesforce

Experience: 2 - 5 years

I used Salesforce Knowledge Base at TaskUs for over 2 years to provide accurate support for driver account and payment concerns under the Uber campaign.

Marketing » CRM » Zoho CRM

Experience: 1 - 2 years

I have used Zoho CRM for managing customer records, tracking interactions, and handling support workflows in a remote setup.

Customer Support » Helpdesk Support

Experience: 2 - 5 years

I managed tickets using the C360 system at TaskUs for over 2 years, ensuring proper tracking and resolution of customer concerns.

Real Estate » Appointment Setting

Experience: Less than 6 months

I have done outbound cold calling and appointment setting for about 3 months, managing bookings and maintaining client records for a remote cleaning services company.

Virtual Assistant

Experience: Less than 6 months

I have worked as a VA handling email management, scheduling, data entry, and general admin tasks for remote employers over a period of around 3 months.

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Tagbilaran, Bohol

Tests Taken: IQ
Score: 94: DISC
Dominance: 50
Influence: 18
Steadiness: 8
Compliance: 24: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”