Project / Operations Manager

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

August 21st, 2023 (241 days ago)

Member Since

July 4th, 2017

Profile Description

I am a Project / Operations Manager with 14 years of experience handling technical, billing, customer service and sales support. My last five years has been in the supervisory and managerial post handling the following major tasks:

• Project Management - Analysis of business performance, designing and developing solutions that will increase and prevent loss of revenue
• Process improvement (Six Sigma Yellow Belt Certified)
• Operations Management for customer service and technical support teams
• Analytics – translate and quantify work inputs into performance metrics
• Training – create training materials using ADDIE method, facilitate training delivery, facilitate Train the Trainers course

I can work with your company or project into achieving your goals whether it's improving your KPIs, sales, processes or customer service. The companies I can work with is not limited to BPOs only. I can work on a wide spectrum of businesses which primarily engage in customer service and sales to generate revenue and I have demonstrated significant improvement in key operational metrics with all accounts I worked with. 

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