IT Virtual Assistant | Technical Support | MikroTik | Network Admin

Provided Tier-1 IT support during internship at DICT Region II, assisting staff and event participants with workstation issues, connectivity problems, and basic troubleshooting.

Familiar with network setup and management through MikroTik RouterOS, including IP addressing, DHCP, VLAN configuration, and bandwidth management. Applied in both internship and capstone project environments.

Capable of providing remote administrative and technical support including documentation, scheduling assistance, data entry, and IT-related tasks. Reliable, organized, and comfortable working independently.

Performed data entry tasks using Microsoft Excel and Word during internship at DICT Region II. Accurate, detail-oriented, and efficient with structured data and document processing.

Assisted in configuring stateful firewall rules, mangle rules, and packet marking to enforce traffic control and network security policies during internship at DICT Region II.

Knowledgeable in TCP/IP, subnetting, NAT, firewall rules, and network segmentation. Hands-on experience configuring MikroTik RouterOS for a live school network serving 300+ users.

Comfortable with Windows OS configuration, user account management, system settings, and basic troubleshooting. Regularly used in workstation setup and IT support tasks.

Applied network security concepts including captive portal authentication, brute-force lockout policies, VLAN segmentation, and user access control in a live K-12 school deployment.

Assisted in identifying and resolving basic network connectivity and performance issues by monitoring traffic, checking queue status, and escalating to senior staff when needed.