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Technical Support | Customer Support Specialist 

86 ID PROOF
Timeproof:
EXPECTED SALARY
Php 30,000.00/month ( $602 USD )
40 hrs/wk ( $3.42 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
1 Year as Website Support Specialist, 4 Years and 9 months as Customer Support and Technical Support, 1 Year as Customer Care Specialist, 1 Year as Social Media Support Specialist | Appointment Setter
BASIC INFORMATION
Age:
33
Gender:
Male
Tests Taken:
IQ
Score:  115

DISC
Compliance:31
Dominance:2
Influence:33
Steadiness:34

English
 C1(Advanced)
Last Active:
2020-04-02
Member Since:
2017-06-20
SKILL SUMMARY





- Proficient with MS Word MS Excel and MS Outlook
- Has basic knowledge with cPanel administration
- Has basic knowledge with WordPress and HTML CSS and with WooCommerce
- Has experience with sales, up-selling and closing sales 
- Has experience with managing emails
- Has experience using Zendesk like managing tickets (Solved, Pending, On-hold) 
- Has experience using Salesforce (Desk) in managing tickets
- Has experience in Appointment setting
- Able to do a basic task for Social Media Portals (Facebook, IG, Twitter)
- Able to do Facebook Moderation, like responding to comment, private messages and hide comments
- Has basic knowledge using Google Apps: Google Docs, Google Sheets, and Google Drive
- Strong attention to details
- Always a team player
- Excellent in Customer Service and Technical Support
- Has a solid experience in pacifying irate customers
- Has strong analytic and communication skills
- Has great organizational skills
- Has experience using Canva






WORKER SKILLS
TOP SKILLS
  • Email Management
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Sales Representative
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have minimal experience when it comes to Virtual Assistant however, I do have enough experience on the Customer Service side.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

With my tenure as Technical Desk Analyst for 5 years, I do believe that I have enough English skillset.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I haven't got any experience about writing and blogging.

SKILL RATING
  • Editing Proofreading

Marketing & Sales
SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
EXPERIENCE

Minimal experience in Search Ads

SKILL RATING
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Scientific advertising

Web Development
EXPERIENCE

Minimal experience with HTML and Wordpress

SKILL RATING
  • Magento
  • Mysql
  • PHP
  • Shopify
  • WooCommerce
  • Wordpress Development

Webmaster
EXPERIENCE

Have minimal experience using WordPress.

SKILL RATING
  • Cpanel
  • Css
  • Drupal
  • Ecommerce / Shopping Carts
  • Html
  • Joomla
  • Managing Servers
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
EXPERIENCE

Minimal experience when it comes to graphics.

SKILL RATING
  • Photoshop
  • Recording Audio
  • Video Editing
  • Web page Design

Customer Service & Admin Support
EXPERIENCE

With my tenure as a Technical Help Desk and Social Media Support for 4 - 5 years.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
EXPERIENCE

I've had my experience as Nurse and able to provide medical services and transcription.

SKILL RATING
  • Medical Services

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DOES NOT Indicates skill level.

ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake indentity.

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