Technical Support Team Lead

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 15th, 2024 (69 days ago)

Member Since

June 16th, 2017

Profile Description

I'm currently handling a team which caters inquiries for Wireless Broadband internet service (internet connection issues). I always do coaching session with my team members based on the identified behaviors on their particular call that might have an impact to their performance. We do the "root-cause analysis" during the session to provide an excellent customer service. As a Team Lead, we also analyze the team's performance using Microsoft Excel, so I have knowledge on how to use excel functionalities to make our reports easier.
On my previous job, I've done quite a bit of online e-learning courses for some multi-national companies in the Upgrade to see actual info creating some online courses it needs some creativity and knowledge on Adobe Photoshop, Captivate, Flash and other photo/video editing tools. I can also create a story-line for my e-learning courses based on the raw materials provided by the clients. I'm a team player so I can easily work to anyone. I will work self-directed and figure things out whenever possible. I want a long-term, stable job where I can help you build your business.