VIRTUAL ASSISTANT/COSTUMER SERVICE SUPPORT

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Associates degree

Last Active

January 3rd, 2023 (477 days ago)

Member Since

June 15th, 2017

Profile Description

SUMMARY OF SKILLS AND CAREER HIGHLIGHTS
Rockstar Sales Representative – An experienced outbound sales representative for:
Durable medical equipment campaign
Healthcare insurance account
Real estate
Digital marketing
 
Expert Chat Support Representative – A year of chat support experience for Comcast at a well-known BPO company in the Philippines. I could handle 2 to 4 customers at a time, without being confused with their names and concerns. I can deliver perfect grammar and spelling on all my chats with no issue on quality assurance.
 
Rockstar Technical Support Representative – A year of handling Upgrade to see actual info inbound calls for technical issues. I never fail to be included on the top agents per month. I have never violated any customer insurance policies and always pass our random Quality Insurance checks. I received good ratings from customers.
 
Motivational Speaker – I’m a motivational speaker for charities and church activities all over the Philippines.
 
Team Leader – I have a proven track record of leading missionary trips to help a remote community grow by creating livelihood programs and providing educational assistance to the less privileged students. I have been into different places of the Philippines leading group of missionary volunteers.
 
Top Rated 5 Star Virtual Assistant – More than a year of virtual assistant experience. A top rated Upwork VA and consistent 5 star reviews from clients.
 
EMPLOYMENT HISTORY:
GLOBAL INNOV8TION
Outbound Sales Associate- Fulltime
Guadalupe Makati City
February 2013 – April 2013
Make an outbound call to cold leads and discuss product specific to convince customers to get a back brace, knee brace, knee brace and such like.
Sold Durable Medical Equipment over the phone.
Calling the doctor’s office to approve the DME for the customer
Verify if their current healthcare insurance is qualified to cover the DME
 
CONVERGYS
Chat Support Representative - Fulltime
Techno hub Diliman Avenue Quezon City Philippines
JulyUpgrade to see actual info
Represented Comcast in a professional and positive manner in all situations.
Handled 2 to 4 customers at a time without being confused.
Works with field operation personnel to ensure customer satisfaction. 
Provides customer facing support to Commercial customers.
Diagnosed customer issues through process of elimination by asking probing questions.
Determined the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience. 
Identifies customer LAN issues.
Troubleshoots customer Email issues such as delivery problems, client configuration, and DNS problems.
Resets and/or re-provisions customer modem.
Checks for outages by reviewing outage page for known problems and/or checks router.  Notifies the appropriate parties and advises the customer accordingly.  
Documents details of customer interaction by opening ticket in the trouble ticketing system and records appropriate information in database.
Assigns ticket to local market to dispatch service call or assigns to TSR2 for advanced troubleshooting.
Identifies areas for improvement of process and procedure, and provides feedback to supervisors.
 
 
TELEPERFORMANCE
Technical Support Representative (Voice Account) - Fulltime
SM Fairview Quezon City Philippines
June 2015- April 2016
Answer incoming customer calls and provide assistance for registration, email creation, physical line signal testing, Modem/filter set-up, plus email, browser, and modem troubleshooting
nteract and coordinate with other departments to resolve customer issues
Determine further action or completion on customer cases received.
Upsell additional products or services
Test, analyze and clear customer reported trouble
Make notations via computer terminal
Prepare reports and process paperwork
Interpret customer records and repair tickets
Escalate customer trouble issues when appropriate
 
Advanced Lead Generation System
Appointment Setter
June 2017-July 2017
 
Main task was to call business owners interested to janitorial  services
Set appointments on their available time with our sales consultant to have a walkthrough at their office to determine   the quote of the monthly cleaning
Follow a script and use it freely depending on the flow of the            conversation
Update the janitorial company’s calendar for the appointment made
Send an email to the sales consultant to update the date and time
Gather relevant and accurate information for a smooth visit
 
 
Versatel Marketing Healthcare Insurance
Outbound Telemarketer
July 2017-September 2017
 
Handle outbound call using an automatic dialer to follow up on       online inquiries for a healthcare insurance
Pre-qualify interested customer to insure quality transfer to   licensed insurance agents
Meet daily and weekly Quotas
Follow a designated script for every response
Update superiors for Transfers made
Attending coaching sessions to improve call quality
 
 
 
 
BENTA CH
Data Entry - Fulltime
July 2017-October 2017
Search for the product Images and post it on Magento
Add product descriptions and translate it in different    languages and post it on Magento
Search for product EAN’s and post it on the correct product   on Magento
Finished 450 articles per hour
Received 5-star rating in Upwork
 
True Metal Works
Virtual Assistant
July 2017- March 2018
 
Create PayPal invoices
Update Asana for tasks done
Update Google Spreadsheet to track invoices done
Send emails to customer for updates on their payment
 
Photobooth Supply Co.
Leads researcher and Email marketing specialist
October 2017-May 2018
Gather photographer information to be put on a detailed spreadsheet.
Send marketing emails to raise the need of a photo booth.
Update contacts in Hubspot
Research the product’s changing prices weekly
Social Media Management
 
 
SOCIAL MEDIA MARKETING EXPERIENCE
5VE MEDIA
- Call business owners to explain the beauty of social media marketing.
- Used Agile CRM.
 
VENDAS AGENCY
- Call business owners to explain the beauty of social media marketing.
- Add quality leads to call
- Used Skype calls to dial.
 
KMD Property Solutions
- Create a Facebook page for the company.
- Create a video ad with a built in custom audience.
- Receive incoming calls from property owners.
- Make outbound calls to property owners.
- Skip trace Leads.
- Used Podio and Call Rail
Baby Bliss
- Send weekly Broadcast email using Aweber.
- Manage Subscribers List.
- Manage website using Upgrade to see actual info
- Manage Facebook page and create ads to promote the business.
- Used Canva to edit images.
- Trello for tasks.