Highly experienced Customer support Specialist

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

January 22nd, 2024 (88 days ago)

Member Since

June 7th, 2017

Profile Description

I am an experienced Customer Service Support and have a 9 years accummulated experience both in an office based and homebased setting. Here are the highlights of my career:

- Customer Service Reprsentative for chat and email unUpgrade to see actual info Upgrade to see actual info (more than 3 years):
1. handled email and chat unUpgrade to see actual info Amazon customer support in an outsourcing company here in the Philippines
2. focused on customer queries like "where is my orUpgrade to see actual info", replUpgrade to see actual infoment,refunds, general amazon query, tracking of orUpgrade to see actual infos, returns, etc,.

- Been part of Quality Assurance Team of Upgrade to see actual info
1. Evaluate customer support emails and chat to make sure they follow the quality guidelines on their responses
2. Evaluate emails/chat weekly together with the UK based Quality team

- Been Part of Upgrade to see actual info Support Team
1. I was part of the Support team that helped and assisted the Customer Service agents on how to respond and handle their emails and chat
2. We also took care of the Service Level everyday to make sure everone meets there quota
- Promoted to Team LeaUpgrade to see actual info
1. I was promoted to be part of the Supervisory Team of Upgrade to see actual info
2. I handled 15-20 agents 
3. Did daily coaching to make sure everyone performs at a high level4. Did live monitoring and side by side coaching

- Customer suppport for Upgrade to see actual info through upwork ( 6 months )
1. This was my first homebased job 
2. I was part of the Customer service team of a fundraising webstie called Upgrade to see actual info
3. I handle phone, email and chat support

- Customer support for Upgrade to see actual info ( 1 year)
1. handled emails and chat 

- Customer Support of MarketplUpgrade to see actual info sellers ( 2 years )
1. primarily handling emails support for sellers
2. process replUpgrade to see actual infoment, refunds and returns
3. Handles generally customer Upgrade to see actual infoed Seller central 

Here are some of the tools I have used:
Customer service tools:
1. Shopify
2. Dropified
3. Google Drive<8efe80624d780eba0c6493ec45140364>Email messaging:
1. Upgrade to see actual infoeshdesk
3. Groove HQ
4. LiveAgent
5. ReplyManager
6. Upgrade to see actual infoercom

Reviews manager:
1. Zon Master
2. ManagebyStats

Task Organizer:
1. Trello
2. Asana

- Worked as a Virtual assistant for various clients

1. did data entry jobs
2. Lead generation
3. any admin task

These are the highlights of my career and I would love to let you know more if given a chance. If you need to contact me, please contact me via the following:
<8efe80624d780eba0c6493ec45140364>Skype: Upgrade to see actual infoUpgrade to see actual infoUpgrade to see actual info
Gmail: Upgrade to see actual info