Responsible for assessing the quality of the performance of our associates who deal with our existing and potential customer. Manages three to five skillful teams. Monitors
I have an overall working experience of 8 years in the industry with 8 months as a Data Analyst, 3 years as an Email Support Representative, 6 months as a Claims Clerk in a Health Insurance company, 10 months as an Assistant Team Lead, and 3 years in the QA department.
Currently taking Project Management Certification
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