19dd8df48c

CX Quality Assurance Lead Specialist

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EXPECTED SALARY
Php 50,000.00/month
( $902 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $5.22 USD/hr )
EXPERIENCE OVERVIEW
Results-oriented quality assurance and CX with 8+ years expertise in a fast-paced B2B customer service startup with quick application development life cycles. 
BASIC INFORMATION
Age:
28
Gender:
Female
Location:
Dasmarinas City, Cavite
Tests Taken:
IQ
Score:  120

DISC
Dominance:22%
Influence:42%
Steadiness:24%
Compliance:12%

English
 B2(Upper Intermediate)
Last Active:
October 16th, 2022 (45 days ago)
Member Since:
June 4th, 2017
SKILL SUMMARY

Responsible for assessing the quality of the performance of our associates who deal with our existing and potential customer. Manages three to five skillful teams. Monitors email responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Assists in developing, creating, and implementing quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the customer’s experience. Creates knowledge-based articles to make it easy for people to find solutions to their problems without having to ask for help.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Quality Assurance
  • Transcription
  • Translation
  • Tutoring Teaching
  • Writing
  • Blogging
  • Creative Writing
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
EXPERIENCE

I have an overall working experience of 8 years in the industry with 8 months as a Data Analyst, 3 years as an Email Support Representative, 6 months as a Claims Clerk in a Health Insurance company, 10 months as an Assistant Team Lead, and 3 years in the QA department.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Media Buys
  • Other Ad Platforms
  • Scientific advertising
  • Youtube Ads

Web Development
SKILL RATING
  • AngularJS
  • ASP.NET
  • ClickFunnels
  • Drupal Development
  • Infusionsoft
  • Javascript
  • Joomla Development
  • Laravel
  • Magento
  • Mysql
  • Node.js
  • Optimizepress
  • PHP
  • React
  • Ruby on Rails
  • Shopify
  • VueJS
  • WooCommerce
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Cpanel
  • Css
  • Drupal
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Joomla
  • Managing Servers
  • PSD to HTML
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • 3D Modeling
  • Adobe Indesign
  • Animation Specialist
  • Autocad
  • Graphics Editing
  • Illustrator
  • Logo Design
  • Photoshop
  • Print Design
  • Recording Audio
  • Shirt Design
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming
SKILL RATING
  • Android development
  • C#
  • Desktop Applications
  • Game development
  • iOS development
  • Python
  • Software QA Testing

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Investment Researching
  • Payroll
  • Quickbooks
  • Strategic Planning
  • Tax Preparation
  • Xero

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Architectural and Engineering Services
  • Legal Services
  • Medical Services
  • Real Estate Services

Project Management
EXPERIENCE

Currently taking Project Management Certification

SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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