18 d9d08cfd40

Online & Product Research/ Amazon Email Support/ CS Rep

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 40,000.00/month
( $804 USD )
EDUCATIONAL ATTAINMENT
Post-graduate degree (Masters, Doctorate, etc.)
AVAILABILITY
40 hrs/wk
( $4.65 USD/hr )
EXPERIENCE OVERVIEW
2+ years in Technical Support, Customer Service and Sales, 3 years Virtual Assistant and 4+ years Online Researcher
BASIC INFORMATION
Age:
27
Gender:
Female
Location:
Iligan City, Lanao del Norte
Tests Taken:
IQ
Score:  140

DISC
Compliance:13
Dominance:37
Influence:20
Steadiness:30

English
 C2(Advanced/Mastery)
Last Active:
2021-10-18
Member Since:
2017-05-31
SKILL SUMMARY

I am a graduate of Bachelor of Science in Biology Major in General Biology and has a Master’s degree in Environmental Science. I also earned two Certificates of Achievement from Harvard Medical School Online Learning Platform. 

I worked as a Technical Support Representative and eventually became a Subject Matter Expert from 2014 to 2016. My job as a Technical Support Representative involved selling products but mainly resolving technical issues of customers from North America and Canada. I was part of the Elite Team which was composed of agents with high revenue and customer satisfaction tyyh. Amom being part of the Elite Team, I became a Subject Matter Expert (SME). As an SME, I managed 20 agents, processed callbacks, provided training and created weekly reports. 

In addition, I have worked as a Virtual Assistant, Email Support Representative for Shopify and Amazon Store and Online Researcher for business owners. I am an expert in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc). I also have a wealth of experience using Dropbox, Slack, Rodelq.mno, Zendesk, Tidio and Social Media Apps (Facebook, Instagram, Twitter and etc.). In addition, I have a strong background in research (both online and laboratory), management, network troubleshooting, sales and quality assurance. I can write research papers well too. 

I am hardworking (willing to work more than 40 hrs a week and during weekends), honest, dedicated, tech-savvy and a fast learner. I am also goal-oriented and I can work well under pressure, with less supervision and in a fast-paced environment so deadlines are not a problem for me. I can multitask too. I am optimistic, very open to learning new things and I can easily adapt to changes. 

Looking forward to working with you. I am happy to contribute to your ongoing success.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning
  • Creative Writing
  • Editing Proofreading
  • Technical Writing
  • Web Content Writing
  • Sales Representative
  • Social Media Marketing
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

Writing
SKILL RATING
  • Creative Writing
  • Editing Proofreading
  • Technical Writing
  • Web Content Writing

Marketing & Sales
SKILL RATING
  • Sales Representative
  • Social Media Marketing

Customer Service & Admin Support
SKILL RATING
  • Tech Support

Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".

DOES NOT Indicates skill level.

ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake indentity.

Read More »