I am a graduate of Bachelor of Science in Biology Major in General Biology and has a Master’s degree in Environmental Science. I also earned two Certificates of Achievement from Harvard Medical School Online Learning Platform.
I worked as a Technical Support Representative and eventually became a Subject Matter Expert from 2014 to 2016. My job as a Technical Support Representative involved selling products but mainly resolving technical issues of customers from North America and Canada. I was part of the Elite Team which was composed of agents with high revenue and customer satisfaction
In addition, I have worked as a Virtual Assistant,
I am hardworking (willing to work more than 40 hrs a week and during weekends), honest, dedicated, tech-savvy and a fast learner. I am also goal-oriented and I can work well under pressure, with less supervision and in a fast-paced environment so deadlines are not a problem for me. I can multitask too. I am optimistic, very open to learning new things and I can easily adapt to changes.
Looking forward to working with you. I am happy to contribute to your ongoing success.
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