I have a master's degree in environmental science and a bachelor's degree in biology with a general biology major. I also obtained two Certificates of Achievement from Harvard Medical School's Online Learning Platform.
Prior to becoming a Subject Matter Expert, I worked as a Technical Support Representative from 2014 to 2016. I was responsible for selling goods to customers in North America and Canada, as well as handling technical issues. I was on the Elite Team, which consisted of agents with a high income and customer satisfaction rate. I advanced from the Elite Team to become a Subject Matter Expert (SME). As the supervisor of 20 agents, I was responsible for processing callbacks, providing training, and generating weekly reports. As an SME, I managed a team of 20 agents, processed callbacks, provided training, and wrote weekly reports.
In addition, I've worked as a Virtual Assistant, Shopify and Amazon Store
I also have a lot of experience with online and lab research, administration, network issues, sales, and quality assurance. I rose to the position of head of the Beta testing program, which conducts research on smart devices and mobile apps by conducting surveys, evaluating data, and writing reports. I can also write excellent research papers.
I am a trustworthy, hardworking, tech-savvy, and quick learner who is willing to work more than 40 hours each week, including weekends. I'm also goal-oriented, and I perform well under pressure, with minimal supervision, and in a fast-paced environment, so sticking to deadlines isn't a problem for me. I'm also capable of multitasking. I am a happy person who enjoys learning new things and is adaptable to change.
Looking forward to working with you. I am happy to contribute to your ongoing success.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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