Hi there. HIRE ME!
I take pride in being the kind of support professional clients can rely on calm under pressure, technically sharp, and always customer-focused. I’m a results-driven Customer Service and Technical Support professional with 5+ years of hands-on experience supporting some of the largest and most trusted U.S. brands. I’ve worked directly with Google as a Technical Support specialist, as well as Corebridge Financial, AT&T, Comcast, Verizon (VZW), and Optum Healthcare, handling both voice and chat support across high-impact industries. I'm based in the Philippines and I specialize in resolving complex technical issues, managing sensitive financial and healthcare concerns, and delivering clear, confident communication in fast-paced environments. Whether it’s troubleshooting Google-level technical problems or supporting customers from major telecom and healthcare providers, I focus on accuracy, efficiency, and customer trust. I adapt quickly across mixed niches and consistently protect brand reputation while driving satisfaction and retention.
Experience: 2 - 5 years
I have handled different programs where chat is also part of my job. Easy and simple but i always put my heart in everything i do.
Experience: 2 - 5 years
I have worked with different tech and telcom companies for the past 5 years.
Experience: 2 - 5 years
I have years of experience delivering the best and most effective customer service. Not just transactional but i always do it personal.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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