*experience Tech support and customer support and chat support agent

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

March 22nd, 2024 (33 days ago)

Member Since

May 17th, 2017

Profile Description

TECHNICAL SUPPORT AGENT/ADMIN STAFF (HOMEBASED)
AON INC
2011-Present
• Provide support and problem resolution to customers having WIFI issues
• Support clients on PHONE and FIREWALL issues
• Maintain patience and passion even in times of irate customers/caller
• Build and maintain good relationships with service providers, customers as well as dealers
• Train new hires
• Assist management with scheduling, service protocol improvements and quality control
• Assist management with Technicians scheduling and dispatching

CUSTOMER SUPORT REPRESENTATIVE
TELETECH CEBU ACCENTURE-COMCAST ACCOUNT
2007-2008
• Proceed inbound and outbound customer service at 20?ster rate than team average
• Informed customers about issues resolution progress
• Worked with customers having connectivity issues for residential account
• Referred difficult issues to supervisors while maintaining positive rapport with customers

COLLEGE TEACHER
FRANCISCAN COLLEGE OF THE IMMACULATE CONCEPTION
2006-2007
FRONTDESK CLERK
MANHATTAN INN TACLOBAN, CITY LEYTE
2005-2006