Current Employment Status:
Hired Full Time on Apr 28, 2022

c8984d 1040dd02bf

IT Helpdesk Level 2 Supervisor

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 90,000.00/month
( $1,666 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $9.63 USD/hr )
EXPERIENCE OVERVIEW
6 years in IT Helpdesk
BASIC INFORMATION
Age:
27
Gender:
Male
Location:
Sta Mesa, Manila
Tests Taken:
IQ
Score:  125

DISC
Dominance:43%
Influence:36%
Steadiness:15%
Compliance:5%

English
 C1(Advanced)
Last Active:
June 23rd, 2022 (8 days ago)
Member Since:
May 15th, 2017
SKILL SUMMARY

2020 Jan - Present, Dyninno Philippines Inc
- Handles training of new Level 2 IT Helpdesk representatives in PH and remote offices
- Monitoring and generation of status reports for Level 2 IT Helpdesk in PH offices
- Asset Inventory, Management, Procurement and Planning
- Resolving IT-related tickets submitted by employees, escalation to responsible departments when needed
- Coaching and mentoring teac yambers to increase productivity, effectivity and establishing a result-oriented work environment
- Drafting and implementing policies, guidelines and procedures to streamline workflow of department
- Providing weekly meetings to teae lqmbers to keep track of updates and train them appropriately
- Participates in business meetings to pinpoint areas of technical opportunities within the company and provide suggestions

2019 May - 2020 January, Magellan E-Solutions
- Caters to clients' (mostly managers and up) appointments or scheduled tickets and resolves technical issues for users' workstations, mobile phones, servers and others
- Diagnose and resolve issues remotely, schedules field visit for physical checking and hardware repairs/replacement
- Well versed with Active Directory, Exchange/O365
- Hardware and software troubleshooting
- Tackles and resolves server alerts, workstation alerts and also help diagnose clients' need for procurement
- Knowledgeable in ConnectWise Manage, ConnectWise Control and IT Glue
- Experience with supporting Mac and iOS/Android
- Intermediate knowledge with Windows 10 setup and troubleshooting
- Local and network printer setup and troubleshooting
- Basic to intermediate knowledge in VM setup and troubleshooting (VMWare, Amazon Workspaces, Citrix Receiver)

2016 Sept – Dec, BDO Unibank Inc.
- UNIX System Administrator
- Deployment and Maintenance

2016 Feb – September, 2017 April – 2019 May, Teleperformance
- IT Specialist, Service Desk
- WAHA (Work At Home Agents) IT Team
- Cater to in house employees for basic level troubleshooting Windows and Mac OS experience
- Knowledge in setting up VPN and VM (Citrix Receiver) 
- Active Directory (password reset/unlock/permission)

2015 April – 2016 Feb, SITEL Philippines Inc. (AVG Technologies Inc.)
- Customer Care
- Sales / Billing

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Transcription
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Blogging
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Email Management
  • Excel
  • Recruitment Assistant
  • Transcription

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing

Sales and Marketing
SKILL RATING
  • Email Marketing

Advertising
SKILL RATING
  • Facebook Ads

Graphics & Multimedia
SKILL RATING
  • Autocad
  • Photoshop
  • Video Editing

Software Development / Programming
SKILL RATING
  • Desktop Applications

Finance & Management
SKILL RATING
  • Bookkeeping
  • Financial Management
  • Inventory Management
  • Payroll

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Project Management
SKILL RATING
  • Other Project Management

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