Clyde
RockStar Customer Support Manager-Chargebacks/Fraud/Claims
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bachelors degree
Last Active
March 6th, 2024 (49 days ago)
Member Since
May 14th, 2017
Profile Description
Customer Service Manager that is keen on attending to your business needs and maintaining the quality of Customer Service as the face of your business. Adept on PayPal Disputes and Payment Processor Chargebacks with a 95%+ win-loss ratio. Processed Insurance Claims and Chargebacks with Stripe with Reg E and Z experience.
Work quality is excellent and maintains good overall feedback from customers of your Shopify or WordPress eCommerce websites. Makes sure that your agents are well-trained for excellent Customer Service and give your company the benefit while keeping the customers happy all the time.
Environment: WordPress | Shopify | BigCommerce
CS Applications: ZenDesk | FreshDesk | Gorgias | HubSpot
Team Management Tools: Trello | Slack | Teamwork | ClickUp | Asana
Main Competency: Customer Service Management, Project Management, Quality Assurance Management, Risk Management, Operations
Other Tools: Google Suite Apps, MS Applications, ActiveCampaign, Klaviyo, QuickBooks, FreshBooks, Xero, Stripe, PayPal, Mollie
Other Skills: Content Creation | Copywriting | Basic Coding [HTML5 & CSS] | Web Design | Financial Analysis | Statistical Analysis | Logical Analysis | Supplier Relationship | Social Media Moderation | Operations Associate
Top Skills
Customer Support
Customer Support » Email Support
Customer Support » Phone Support » English Speaking
Other Skills
Accounting » Quickbooks
Customer Support » Technical Support
Customer Support » Phone Support
Accounting
Accounting » Xero
Marketing » Copywriting
Advertising » Facebook Ads
Professional Services » Management Services » Inventory Management
Customer Support » Social Media Moderation
Customer Support » Forum/Community Moderation
Office and Administration » Transcription
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Lagonoy, Camarines Sur
- Tests Taken
- IQ
- Score: 111
- DISC
- Dominance: 29
- Influence: 37
- Steadiness: 14
- Compliance: 20
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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