Valerie

Customer Support Specialist

15 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($800.00/month)

Bachelors degree

Last Active

November 12th, 2022 (502 days ago)

Member Since

May 14th, 2017

Profile Description

Check my Upwork account for feedbacks from my previous clients: 
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My work experiences:

Hampers with Bite – Australia (via Upwork)          
Freshdesk Email and Chat Support Agent 

-Provide professional and friendly customer service via Freshdesk.-Track orders, refunds, exchanges.

Terpenetec (via Upwork)
Virtual Assistant / Social Media Manager

-I worked as a Virtual Assistant for a flavoring company that is based on California. I've also managed their social media accounts (content creation, engagement, customer service).

Teletech - Pioneer
T-Mobile Chat Support Specialist (Customer Service / Technical Support)

-Assist customers in general inquiries, troubleshooting, billing and account related concerns.
-Placing of orders, refunds, exchanges; upgrade accounts-Answer questions and suggest solutions in relation to products and services.
 
 •Outstanding customer service and administrative skills
 •Proficiency in MS Office Suite and other Windows-based applications
 •Excellent verbal and written English communication skills
 •Back Office, emailing and chat support experience

My number one goal is to provide 101% client Upgrade to see actual infoom my previous work experience, I provide quality results under time pressure.          

Top Skills

Customer Support

Office and Administration » Data Entry

Office and Administration » Personal Assistant

Other Skills

Marketing » Content Creation » Blogging

Office and Administration » Transcription

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Marketing » Copywriting

E-Commerce » Inventory Management » Quality Control

Human Resources

Real Estate » Appointment Setting

Customer Support » Technical Support

Customer Support » Forum/Community Moderation

Office and Administration » Translation

Office and Administration » Email Management

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  110
DISC
Dominance: 23
Influence: 16
Steadiness: 35
Compliance: 27
English
C2(Advanced/Mastery)
Uploaded ID
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