Virtual Assistant / Customer Support

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

April 21st, 2024 (4 days ago)

Member Since

May 11th, 2017

Profile Description

I am a Customer Support Specialist with over a decade of experience and 7 years as an Administrative Assistant. I specialize in administrative and executive duties, technical support, customer success and support, and various other office tasks that keep businesses like yours running smoothly. If experience and dedication are what you're looking for, you've come to the right profile.

Professional Background

During my stay in the BPO industry, I've had the privilege of working with some of the leading companies in the world including AT&T, Sprint, Comcast, etc. I started freelancing and working from home in 2015 for startup ecommerce businesses. I enjoyed myself doing administrative work in all areas of business support. These work experiences have equipped me with the skills to handle complex projects and deliver results that meet and exceed expectations.

Why Choose Me?

Virtual Assistance:<8efe80624d780eba0c6493ec45140364>Email Management - Inbox organization, filtering, and response handling.
Calendar Management - Scheduling appointments, meetings, and managing deadlines.
Data Entry - Accurate and timely data entry into spreadsheets, databases, and other software.
Document Preparation - Creating, formatting, and editing documents, presentations, and reports.
Travel Arrangements - Booking flights, accommodations, and coordinating travel itineraries.
Internet Research - Gathering information, conducting market research, and compiling reports.
Social Media Management - Community engagement, influencer outreach, and management

Customer Support:<8efe80624d780eba0c6493ec45140364>Email Support - Responding to customer inquiries, troubleshooting issues, and providing solutions promptly.
Live Chat Support - Engaging with customers in real time to address their concerns and provide assistance.
Ticket Management - Managing support tickets through platforms like Zendesk or Freshdesk, ensuring timely resolution.
Order Processing - Handling order inquiries, tracking shipments, and processing returns or exchanges.
Payment Disputes - Transaction investigation and handling Paypal and Stripe disputes.
Retention - Customer retention strategy development, customer feedback collection and analysis, renewal and upsell management.
Product Knowledge - Acquiring in-depth knowledge of products/services to offer comprehensive support.

Let's Connect!
Ready to take your business to the next level? Please send me a message here at onlinejobs.ph.

Thank you for considering me for your project. I look forward to the possibility of working together!