Property Management | Transaction Coordination | Virtual Assistant | Data Entry |
I have 8 years of Customer, Technical and Service Desk Support experience. I am able to provide support via phone,
I have excellent team management and relationship building skills since I had experience in supervising a group of employees. I did a lot of ad hoc and admin tasks when I was an officer in charge. I've done QA tasks by reviewing the calls of my colleagues and doing coaching sessions if needed. I track and analyze trends then generate statistical reports. I created training videos for new employees so it would be easier for them to catch up and become efficient in their job.
Aside from my customer service experience, I've been working as a lead generation specialist for a US real estate investment company. I pull up leads on various platforms, have those skiptraced and then upload those contact information on text messaging and phone dialer applications. I've also done several data entry tasks which made me an advanced Microsoft Excel user. I've also done real estate appraisal or comps. I am very familiar in looking up current information on properties in MLS, Zillow so we could get the ARV and provide a bid price range.
Im also trying to familiarize myself with basic property management tasks by working as an assistant to a virtual property manager, by using web applications like Buildium and Appfolio. Im also trying to upskill myself by working with a remote transaction coordinator who lets me update check lists, edit contracts and upload everything thru Dotloop.
If you're looking for an exceptional employee, look no further! I assure you that you won't get disappointed.
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Kyle Mckenna
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