Cold Caller (Real Estate) and Customer Service

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($800.00/month)

Bachelors degree

Last Active

March 10th, 2023 (412 days ago)

Member Since

May 10th, 2017

Profile Description

Lead Manager (Real Estate)
• Doing follow up calls on the leads submitted 
• Creates and updates daily and weekly trackers on calls, leads, and attendance
• Assists Outbound Campaign Manager on onboarding sessions
• Assists and supports Outbound Campaign Manager on Team Management.
• Schedules drip campaign via Podio
• Knowledgeable on websites such as Zillow, Redfin, Upgrade to see actual info, and Upgrade to see actual info
• Knowledgeable on using Readymode (Xencall), Roor, dealmachine, and Podio

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Real Estate Virtual Assistance/Cold Caller

Job Responsibilities
• Calling prospective property sellers and make them possible leads
• Identifying lead motivations for the Acquisition Team
• Building up Buyers and Hedge Fund List through Social Media and other related website such as Facebook and Upgrade to see actual info. 
• Knowledgeable on websites such as Zillow, Redfin, Upgrade to see actual info, and Upgrade to see actual info
• Knowledgeable on using Readymode (Xencall), Roor, dealmachine, and Podio

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Senior Quality Assurance Specialist
Sutherland Philippines | Davao City, Davao Del Sur Philippines
Industry: Call Center / IT-Enabled Services / BPO
Specialization: Quality Control/Assurance
Role: Quality Control/Assurance
Position Level: 1-4 Years Experienced Employee

Job Responsibilities
• Monitors Voice and Chat transactions to ensure the Service Delivery Teams are in line with the client's vision and mission;
• Conducts feedback and coaching to ensure consultants are aware of their best practices and areas of improvement;
• Weekly Calibration Calls with Clients and Stakeholders;
• Handles a minimum of two Service Delivery Teams and partners with the Team Managers for any quality-related concerns and initiatives;
• Conducts Non-Promoter Analysis;
• Sends out weekly QA Performance Callouts to ensure that the teams are aware of their quality standings;
• Partners with the Training Team for any new hire quality-related initiatives and conducts feedback and coaching for the trainees to ensure that they're ready for client certifications;
• Handles Voice and Chat line of business

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Technical Support - Call
Sutherland Philippines | Davao City, Davao Del Sur Philippines
Industry: Call Center / IT-Enabled Services / BPO
Specialization: Technical & Helpdesk Support
Role: IT Support/Helpdesk
Position Level: 1-4 Years Experienced Employee

Job Opportunities
• Answers inbound voice calls
• Calling customers back to ensure the right resolution has been provided (Outbound Calls)
• Assists the customers on their technical and computer-related issues
• Provides excellent and quality customer service
• Delivers and hits the metrics provided and set by the client

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Technical Support Representative - Chat
Sutherland Philippines | Davao City, Davao Del Sur Philippines
Apr 2013 - Feb 2015
Industry: Call Center / IT-Enabled Services / BPO
Specialization: Technical & Helpdesk Support
Role: IT Support/Helpdesk
Position Level: 1-4 Years Experienced Employee

Job Opportunities
• Answers inbound chats
• Assists the customers on their technical and computer-related issues
• Provides excellent and quality customer service
• Delivers and hits the metrics provided and set by the client

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Department Supervisor
KCC Property Holdings Inc.  |  Soccskargen, Philippines  
Industry: Retail / Merchandise       
Specialization: Sales - Retail/General
Role: Supervisor/Team Lead
Position Level: Supervisor / 5 Years & Up Experienced Employee

Job Responsibilities
- Leading the team in ensuring sales targets are reached on a monthly basis;
- Handles Sales Associates and Sales Demos;
- Checks working attendance on a daily basis ;
- Evaluates performances of subordinates on a monthly basis;
- Conducts coaching sessions and monthly meetings to ensure all challenges are addressed in a timely manner;
- Ensures stock level on both house brands and concession brands are enough for selling;
- Coordinates with the Merchandising Team and other departments for any concerns
- Create and sets department rules and regulations and ensures these are being followed religiously
- Ensures that all company policies are being followed at all times
- Ensures all merchandise are in good condition before forwarding to the selling area;
- Instills and empower subordinates to provide excellent customer experience;
- Solves customer complaints and coordinates with the Customer Service Department for any issues beyond the scope and
- Ensures that the working environment is open and everyone is encouraged to share their opinions and accepts comments and suggestions constructively.

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Management Trainee
KCC Property Holdings Inc.  |  Soccskargen, Philippines
Industry: Retail / Merchandise
Specialization: Sales - Retail/General
Role: Management
Position Level: Supervisor / 5 Years & Up Experienced Employee

Job Responsibilities
- Leading the team in ensuring sales targets are reached on a monthly basis
- Handles Sales Associates and Sales Demos
- Checks working attendance on a daily basis
- Evaluate performances of subordinates on a monthly basis
- Conducts coaching sessions and monthly meetings to ensure all challenges are addressed in a timely manner.
- Ensures stock levels on both house brands and concession brands are enough for selling
- Coordinates with the Merchandising Team and other departments for any concerns