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Cold Caller (Real Estate) and Customer Service

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EXPECTED SALARY
Php 40,000.00/month
( $749 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.33 USD/hr )
EXPERIENCE OVERVIEW
A total of 9 years of experience professionally (Business Process Outsourcing, Retail and Wholesale, Virtual Assistance
BASIC INFORMATION
Age:
29
Gender:
Male
Location:
General Santos City, South Cotabato
Tests Taken:
IQ
Score:  105
English
 C2(Advanced/Mastery)
Last Active:
January 27th, 2023 (3 days ago)
Member Since:
May 10th, 2017
SKILL SUMMARY

Lead Manager (Real Estate)
• Doing follow up calls on the leads submitted 
• Creates and updates daily and weekly trackers on calls, leads, and attendance
• Assists Outbound Campaign Manager on onboarding sessions
• Assists and supports Outbound Campaign Manager on Team Management.
• Schedules drip campaign via Podio
• Knowledgeable on websites such as Zillow, Redfin, Upgrade to see actual info, and Upgrade to see actual info
• Knowledgeable on using Readymode (Xencall), Roor, dealmachine, and Podio

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Real Estate Virtual Assistance/Cold Caller

Job Responsibilities
• Calling prospective property sellers and make them possible leads
• Identifying lead motivations for the Acquisition Team
• Building up Buyers and Hedge Fund List through Social Media and other related website such as Facebook and Upgrade to see actual info
• Knowledgeable on websites such as Zillow, Redfin, Upgrade to see actual info, and Upgrade to see actual info
• Knowledgeable on using Readymode (Xencall), Roor, dealmachine, and Podio

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Senior Quality Assurance Specialist
Sutherland Philippines | Davao City, Davao Del Sur Philippines
Industry: Call Center / IT-Enabled Services / BPO
Specialization: Quality Control/Assurance
Role: Quality Control/Assurance
Position Level: 1-4 Years Experienced Employee

Job Responsibilities
• Monitors Voice and Chat transactions to ensure the Service Delivery Teams are in line with the client's vision and mission;
• Conducts feedback and coaching to ensure consultants are aware of their best practices and areas of improvement;
• Weekly Calibration Calls with Clients and Stakeholders;
• Handles a minimum of two Service Delivery Teams and partners with the Team Managers for any quality-related concerns and initiatives;
• Conducts Non-Promoter Analysis;
• Sends out weekly QA Performance Callouts to ensure that the teams are aware of their quality standings;
• Partners with the Training Team for any new hire quality-related initiatives and conducts feedback and coaching for the trainees to ensure that they're ready for client certifications;
• Handles Voice and Chat line of business

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Technical Support - Call
Sutherland Philippines | Davao City, Davao Del Sur Philippines
Industry: Call Center / IT-Enabled Services / BPO
Specialization: Technical & Helpdesk Support
Role: IT Support/Helpdesk
Position Level: 1-4 Years Experienced Employee

Job Opportunities
• Answers inbound voice calls
• Calling customers back to ensure the right resolution has been provided (Outbound Calls)
• Assists the customers on their technical and computer-related issues
• Provides excellent and quality customer service
• Delivers and hits the metrics provided and set by the client

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Technical Support Representative - Chat
Sutherland Philippines | Davao City, Davao Del Sur Philippines
Apr 2013 - Feb 2015
Industry: Call Center / IT-Enabled Services / BPO
Specialization: Technical & Helpdesk Support
Role: IT Support/Helpdesk
Position Level: 1-4 Years Experienced Employee

Job Opportunities
• Answers inbound chats
• Assists the customers on their technical and computer-related issues
• Provides excellent and quality customer service
• Delivers and hits the metrics provided and set by the client

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Department Supervisor
KCC Property Holdings Inc.  |  Soccskargen, Philippines  
Industry: Retail / Merchandise       
Specialization: Sales - Retail/General
Role: Supervisor/Team Lead
Position Level: Supervisor / 5 Years & Up Experienced Employee

Job Responsibilities
- Leading the team in ensuring sales targets are reached on a monthly basis;
- Handles Sales Associates and Sales Demos;
- Checks working attendance on a daily basis ;
- Evaluates performances of subordinates on a monthly basis;
- Conducts coaching sessions and monthly meetings to ensure all challenges are addressed in a timely manner;
- Ensures stock level on both house brands and concession brands are enough for selling;
- Coordinates with the Merchandising Team and other departments for any concerns
- Create and sets department rules and regulations and ensures these are being followed religiously
- Ensures that all company policies are being followed at all times
- Ensures all merchandise are in good condition before forwarding to the selling area;
- Instills and empower subordinates to provide excellent customer experience;
- Solves customer complaints and coordinates with the Customer Service Department for any issues beyond the scope and
- Ensures that the working environment is open and everyone is encouraged to share their opinions and accepts comments and suggestions constructively.

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Management Trainee
KCC Property Holdings Inc.  |  Soccskargen, Philippines
Industry: Retail / Merchandise
Specialization: Sales - Retail/General
Role: Management
Position Level: Supervisor / 5 Years & Up Experienced Employee

Job Responsibilities
- Leading the team in ensuring sales targets are reached on a monthly basis
- Handles Sales Associates and Sales Demos
- Checks working attendance on a daily basis
- Evaluate performances of subordinates on a monthly basis
- Conducts coaching sessions and monthly meetings to ensure all challenges are addressed in a timely manner.
- Ensures stock levels on both house brands and concession brands are enough for selling
- Coordinates with the Merchandising Team and other departments for any concerns

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Speaking
  • Translation
  • Writing
  • Editing Proofreading
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I am a graduate of Bachelor of Arts major in Mass Communications. With this, speaking and writing in English should be a skill. I have worked in Business Process Outsourcing for 4 years where English is the primary language of communication. I have been listening to various inbound calls, reading to various inbound chat transactions, and checks the consultant's sentence structures.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I have been exposed to different Broadcasting companies during college wherein I have tried transcribing news from vernacular to English and vice versa. Being in the Business Process Outsourcing has honed my grammar and sentence structure.

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Facebook Marketing
  • Instagram Marketing
  • Sales Representative

Advertising
SKILL RATING
  • Creative advertising
  • Facebook Ads
  • Instagram Ads

Graphics & Multimedia
SKILL RATING
  • Photoshop
  • Recording Audio
  • Video Editing

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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