Nico

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Overview

Looking for gig work

at $5.00/hour

High school diploma

Last Active

March 30th, 2024 (20 days ago)

Member Since

May 9th, 2017

Profile Description

Core Values: Honor, Excellence, and Integrity

Summary of experience:•
7 years as a customer service associate• 5 years as a leader

Management methods:• Directfeedback Method• 7 Habits of Highly Effective People• SMART Action Planning
Tools • MS Excel• Google Sheets• Zendesk • Shopify• Airtable• Slack• SalesForce• Hubspot

I always love to organize tasks, use data-driven analysis and solve problems, establish and implement processes, and drive continuous improvement to ensure profitability and sustainability.

As a manager, my top 3 priorities are:
1. World-class Customer Experience: reinforce the mentality that every customer counts and that each customer deserves a white-glove experience.
2. Employee Engagement: make sure that all teaUpgrade to see actual infombers are getting the support and help needed to be successful in what they do.
3. Client Satisfaction: give the business owner/s enough time to take care of other important things, such as business growth, scaling, and family.

Top Skills

Customer Support

Customer Support » Technical Support

Customer Support » Phone Support

Other Skills

Customer Support » Email Support

Customer Support » Content Moderation/Management

Office and Administration » Email Management

Office and Administration » Personal Assistant

E-Commerce » Inventory Management » Quality Control

Real Estate » Appointment Setting

Customer Support » Social Media Moderation

Customer Support » Forum/Community Moderation

Customer Support » Sales Support

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Basic Information

Age
35
Gender
Male
Website
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Address
quezon city, metro manila
Tests Taken
IQ
Score:  96
DISC
Dominance: 46%
Influence: 9%
Steadiness: 22%
Compliance: 22%
English
C2(Advanced/Mastery)
Uploaded ID
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