Core Values: Honor, Excellence, and Integrity
Summary of experience:•
7 years as a customer service associate• 5 years as a leader
Management methods:• Directfeedback Method• 7 Habits of Highly Effective People• SMART Action Planning
Tools • MS Excel• Google Sheets• Zendesk • Shopify• Airtable• Slack• SalesForce• Hubspot
I always love to organize tasks, use data-driven analysis and solve problems, establish and implement processes, and drive continuous improvement to ensure profitability and sustainability.
As a manager, my top 3 priorities are:
1. World-class Customer Experience: reinforce the mentality that every customer counts and that each customer deserves a white-glove experience.
2. Employee Engagement: make sure that all tea
3. Client Satisfaction: give the business owner/s enough time to take care of other important things, such as business growth, scaling, and family.
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