Customer Service|E-commerce  Shopify|Appointment Settler

Overview

Looking for full-time work (10 hours/day)

at $10.00/hour ($2,200.00/month)

Bachelors degree

Last Active

August 2nd, 2023 (261 days ago)

Member Since

May 7th, 2017

Profile Description

I am an efficient, effective & upbeat Virtual Assistant, Personal Assistant, Appointment Setting which does cold calling for Several Business and Home Owners for setting up appointments. 

I can help you with Phone/Email Support, Call Handling, Telemarketing, Customer Service, and Sales Representative. 

I am willing to roll up my sleeves for you to make a measurable impact on your business.

I have an experience working with clients from the US, UK, and AU as a Virtual Assistant / Customer Service and Sales Representatives for an E-commerce business specifically in Shopify and Lazada platforms  4 years in counting, which I'm handling different campaigns more likely on Beauty Products, Slimming Pills, Muscles Pills, E-cigarettes, T-shirts, Items of Home furniture, Kitchen stuff and more.
DAILY TASK INCLUDES:

1. Processing orders for different products.
2. Follow-up status of the shipment.
3. Processing Refunds.
4. Cancellation of Orders.
5. Process RMA's (Return Merchandise Authorization)
6. Escalation of a lost shipment.
7. Process Re-shipment.
8. Process Disputes / Chargeback
9. Sending Emails
10. Shopify product import and export
11.  Pricing
12. Take the products from pricelist spreadsheet and populate to spreadsheets csv
13. Managing & preparing orders from an e-commerce store
15. Order fulfillment
16. Prepare daily shipping for orders
17. Data entry & spreadsheets
18. Managing orders via email
19. Live Chat support

~~~~~~~~~~~~~~~~~~~~~~~~~~~~
SERVICES | SKILLS

Back Office | Admin Roles | Virtual Assistance | Personal Assistant | Data Entry | Appointment Scheduling | Customer Service | Telemarketing | Outbound Sales | Answering Customer Service Emails | Data Scraping | Automated Call Distribution | Real Estate

~~~~~~~~~~~~~~~~~~~~~~~~~~~~

TOOLS: 

Shopify | Oberlo | Lime Light CRM | E-dialer | Fulfillment | Mojo Dialer | Phone Burner Auto Dialer | Honeybook Pipeline (Sales Funnel) | RingCentral | Google docs & drive | Team Viewer | Dropbox | Podio| CallRail | Salesforce | VoipStudio