Customer Service Support/Virtual Assistant

Overview

Looking for full-time work (7 hours/day)

at $16.90/hour ($2,602.60/month)

Bachelors degree

Last Active

January 30th, 2024 (81 days ago)

Member Since

April 26th, 2017

Profile Description

I've been in a Call Center Industry for 11 years.  I started as a Technical Support Representative for an American Internet Service Provider - Verizon for almost 4 years. I took calls and perform troubleshooting for internet connection issues of the customer. I also provided assistance for Outlook Email Setup, Wireless Connection, Configuration of Modem & Routers. Part of my task was to transfer to another department or schedule a dispatch of a technician to the customer's address if all troubleshooting steps have been exhausted.
I also worked as a Customer Service Representative for an Australian Mobile Service Provider where I handled incoming calls from customers, responding to service and billing inquiries, perform troubleshooting on mobile phone setup or issues, and addressing complaints. I had the opportunity to be upskilled to perform troubleshooting on mobile internet.  
I also worked in an Australian and American bank as an Inbound Customer Service and Sales Representative where I provided assistance for Credit Card inquiries and upsell Credit Card products. My experience also includes both Inbound and Outbound Collections Service for a United Kingdom bank. I did outbound calls for customers who were delinquent with their credit card accounts and discussed payment arrangements.  I also received Inbound calls to process payment for customers' credit cards.  I was also trained to handle Customer Complaints to be able to provide resolution/s.
I've worked as an Outbound Collections Associate in one of the biggest banks in Australia.  I do outbound calls for customers who have overdrawn Personal and Business Accounts.  I was cross-skilled to Mortgage/Home Loan Collections where I also do outbound calls.  Part of my everyday task is to liaise with the Melbourne counterpart as part of customers' issue resolution by calling them and sending emails. I'm also in charge of collating customers' payment requests obtained by my coworkers then send it to Melbourne. 
When I became a Freelancer, the first project I got was for Data Entry or Product Listing.  I researched and entered products for a website using Woo Commerce.  Then I became an Assistant Recruiter/Virtual Assistant.  I called applicants, and discuss available positions and set them up for interviews.  I also enter applicants, details in Salesforce.  I report daily to the Hiring Manager to report interviews set.  
I also worked as a Customer Service Officer for an E-Commerce store called Upgrade to see actual info. I took inbound calls, and also made outbound calls to assure customer satisfaction and obtain feedback from customers that were posted on Yotpo reviews.  
Currently, I work as a Customer Service Officer, Social Media Manager, Product Lister and Virtual Assistant for 2 E-Commerce stores selling sports apparel and luxurious items.  
I believe I'm ideal for Product Listing given my background in Creative Writing.  I am also an expert in Customer Service having the experience of 11 years working in BPO's for the same role. I handled Technical Support, Sales,  Collections and Customer Service.  Given this, I can take another role as I have a passion for continuous learning. I would love to be exposed to different challenges and experiences.  I always do my best to deliver great results.  I can also fit in with a team and different culture as my values includes Integrity and Respect.

Here are some of my qualifications that you might want to consider: Product Listing, Creative Writing, Email Customer Support, Chat Support, Data Entry, and knowledge in Google Suite/Microsoft Office/Asana/Salesforce/Adobe Photoshop/Lightroom/Helpscout/Freshdesk/Shopify/Big Commerce. 
Here's the direct link to my resume: Upgrade to see actual info
You may contact me via my skype handle : Upgrade to see actual infomd