I have worked as a CSR for 8 years. I handled phone both for inbound and outbound,
Virtual Assistant As a virtual assistant I perform various admin task. I help out my client doing product listings, business reviews, generate action plans with a goal to have a better performance on a given period.
Technical Support With Concentrix I was a Tier 1 tech support then Tier 2 with Convergys wherein I provide over the phone assistance and schedule to send out dispatch team.
Pretty much I haven’t tried to do hard selling but I tried soft selling and upselling. Also retaining accounts and converting them to sales.
Telemarketing Agent I tried doing outbound calls before as an appointment setter where we do cold calling for a Janitorial Services. But that was just for a short period of time.
Medical VA- I worked with a behavioral facility handling chat and
Social Media Management -I tried doing some SMM task where I helped out a friend to promote a website and create some content and images using Canva to promote the page.
Product Listing -Product listing is one of the task that we have when I was with Offsouring Ph where we add 5000 items every month through the company CRM. These items will be available in the company website.<8efe80624d780eba0c6493ec45140364
INSTITUE NAME, JOB TITLE (Duration: month, year) JOB DUTIES & RESPONSIBILITIES
Jolibee Highway Gensan, Service crew (April 10, 2008 – May 10, 2008) ? Cashier
? Dining Crew
Concentrix, Tier 1 TSR/CSR
(May 12, 2012 – May 15, 2014) ? Inbound calls, outbound calls and chat support
Royale Dynamics, CSR/ Retention Specialist (August 8, 2014 – February 10, 2015) ? Inbound calls and outbound calls
Convergys, Tier 2 TSR/CSR
(Feb 22, 2015 – August 12, 2015) ? Inbound calls, outbound calls
Offsourcing Ph/Awesome OS, CSR/ Retention Specialist, VA (August 15, 2015 – September 20, 2017)
? Inbound calls, outbound calls and chat support
? Placing order, billing, product listings, admin task
Septhariane online jobs, CSR/Retention Specialists ? Inbound calls, outbound calls
INSTITUTE NAME GRADUATION YEAR
Goldenstate College Inc.
LIST OF SKILLS: Customer Support -inbound and outbound (P), Retention and billing, admin task (P)
SOFTWARE I KNOW HOW TO USE: Microsoft Word (P), Microsoft Excel (B), Canva, various Crm such as zendesk,
INDUSTRIES I HAVE WORKED IN: Food Chain, technical, fashion, pharmaceuticals,
health insurance, services
I have almost five years of experience with English. I've been working with NA,CA ,NZ and AU customers and clients since 2012.
I only have few writing experience. but i'm still willing to learn and improve in this area.
I have a total of 2 years experience with sales. I've been working with Netgear wherein we sell premium support for out of warranty devices and services.
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