I have worked as a CSR for 8 years. I handled phone both for inbound and outbound,
Virtual Assistant As a virtual assistant I perform various admin task. I help out my client doing product listings, business reviews, generate action plans with a goal to have a better performance on a given period.
Technical Support With Concentrix I was a Tier 1 tech support then Tier 2 with Convergys wherein I provide over the phone assistance and schedule to send out dispatch team.
Sales Representative
Pretty much I haven’t tried to do hard selling but I tried soft selling and upselling. Also retaining accounts and converting them to sales.
Telemarketing Agent I tried doing outbound calls before as an appointment setter where we do cold calling for a Janitorial Services. But that was just for a short period of time.
Medical VA- I worked with a behavioral facility handling chat and
Social Media Management -I tried doing some SMM task where I helped out a friend to promote a website and create some content and images using Canva to promote the page.
Product Listing -Product listing is one of the task that we have when I was with Offsouring Ph where we add 5000 items every month through the company CRM. These items will be available in the company website.<8efe80624d780eba0c6493ec45140364
WORK EXPERIENCE
INSTITUE NAME, JOB TITLE (Duration: month, year) JOB DUTIES & RESPONSIBILITIES
Jolibee Highway Gensan, Service crew (April 10, 2008 – May 10, 2008) ? Cashier
? Dining Crew
Concentrix, Tier 1 TSR/CSR
(May 12, 2012 – May 15, 2014) ? Inbound calls, outbound calls and chat support
Royale Dynamics, CSR/ Retention Specialist (August 8, 2014 – February 10, 2015) ? Inbound calls and outbound calls
Convergys, Tier 2 TSR/CSR
(Feb 22, 2015 – August 12, 2015) ? Inbound calls, outbound calls
Offsourcing Ph/Awesome OS, CSR/ Retention Specialist, VA (August 15, 2015 – September 20, 2017)
? Inbound calls, outbound calls and chat support
? Placing order, billing, product listings, admin task
Septhariane online jobs, CSR/Retention Specialists ? Inbound calls, outbound calls
EDUCATION
INSTITUTE NAME GRADUATION YEAR
Goldenstate College Inc.
2021
LIST OF SKILLS: Customer Support -inbound and outbound (P), Retention and billing, admin task (P)
SOFTWARE I KNOW HOW TO USE: Microsoft Word (P), Microsoft Excel (B), Canva, various Crm such as zendesk,
google docs
INDUSTRIES I HAVE WORKED IN: Food Chain, technical, fashion, pharmaceuticals,
health insurance, services
LANGUAGES: English
I have almost five years of experience with English. I've been working with NA,CA ,NZ and AU customers and clients since 2012.
I only have few writing experience. but i'm still willing to learn and improve in this area.
I have a total of 2 years experience with sales. I've been working with Netgear wherein we sell premium support for out of warranty devices and services.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
You are the best person to hire for yourself because you can tell a person’s personality before you hire them. Even with my hiring experience and knowledge, it would not be as effective as when you are doing the vetting.
READ STORY
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.