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Customer Professional Support

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EXPECTED SALARY
Php 35,000.00/month
( $606 USD )
EDUCATIONAL ATTAINMENT
Associate degree in Information Technology
AVAILABILITY
40 hrs/wk
( $3.50 USD/hr )
EXPERIENCE OVERVIEW
2 years Team-Leader for different accounts(Real-estate, Lead generation, appointment setting, and Customer service campaigns)3 years Quality Assurance Analyst 6 years working as a Customer Professional Support(Phone,
BASIC INFORMATION
Age:
34
Gender:
Male
Location:
CEBU CITY, CEBU
Tests Taken:
IQ
Score:  116

DISC
Dominance:38%
Influence:11%
Steadiness:23%
Compliance:29%

English
 C2(Advanced/Mastery)
Last Active:
September 23rd, 2022 (6 days ago)
Member Since:
April 19th, 2017
SKILL SUMMARY

TEAM-LEADER - Supervise agents from different campaigns such as Real Estate, Lead Generation, Appointment setting, and Customer service campaigns. Directly communicates with the account's client(mostly US clients), process payroll, delegates task, Initiates coaching sessions, Applicant interview/validation(recruitment), Communicates with the managers, and Submit daily, weekly, and monthly analysis/report to the clients.
QUALITY ASSURANCE - Evaluate agents from different Upgrade to see actual infoitiate Quality assurance talk for new employees, and coach agents when necessary. Also communicates with Managers, and send daily, weekly, monthly reports/analysis.
CUSTOMER SERVICE SPECIALIST(VOICE, EMAIL, AND CHAT) - Served HP, Telstra(AU Phone and internet service, An Executive Travel Counselor for American Express Travel-helps business/clients book their Travel, Hotel, and Car reservation                        
ENGLISH TUTOR FOR BIBO PHILS.
CREDIT MANAGEMENT ADVISER
                                                                                                  

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Excel
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Travel Planning
  • Speaking
  • Tutoring Teaching
  • Writing
  • Affiliate Marketing
  • Sales Representative
  • Payroll
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

A Supervisor for appointment setting accounts. Quality Assurance role before the Team-lead role(promoted) Travel planner - Works before American Express Global Business Travel helping customers book their travel, hotels, and car reservation.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

Almost 8 years in the BPO industry. English language trained and certified(part of the hiring process) from the most well-known centers in the Phils.(specifically Cebu) 

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

Exposed to different types of communication as an agent, Quality assurance analyst, and as a Team-leader. Agent - Greatly interacts with customers via chat and email Quality Assurance - Communicates with agents(sends coaching form w/c exposes their areas of opportunities and strengths. Communicate with Supervisors and managers via Chat and Email Team-leader(Supervisor) - Direct email communication with the client(sends them reports and analysis), and to the Campaign Managers.

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
EXPERIENCE

A Sales Team-leader(current) and a former sales architect fpr HP products

SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
EXPERIENCE

No related experience in advertising to the above mentioned platforms

SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Media Buys
  • Other Ad Platforms
  • Scientific advertising
  • Youtube Ads

Web Development
EXPERIENCE

No related experience in web development

SKILL RATING
  • AngularJS
  • ASP.NET
  • ClickFunnels
  • Drupal Development
  • Infusionsoft
  • Javascript
  • Joomla Development
  • Laravel
  • Magento
  • Mysql
  • Node.js
  • Optimizepress
  • PHP
  • React
  • Ruby on Rails
  • Shopify
  • VueJS
  • WooCommerce
  • Wordpress Development

Webmaster
EXPERIENCE

Basic HTML web designing

SKILL RATING
  • Content Management
  • Cpanel
  • Css
  • Drupal
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Joomla
  • Managing Servers
  • PSD to HTML
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
EXPERIENCE

Web designing using HTML

SKILL RATING
  • 3D Modeling
  • Adobe Indesign
  • Animation Specialist
  • Autocad
  • Graphics Editing
  • Illustrator
  • Logo Design
  • Photoshop
  • Print Design
  • Recording Audio
  • Shirt Design
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming
EXPERIENCE

No related experience yet

SKILL RATING
  • Android development
  • C#
  • Desktop Applications
  • Game development
  • iOS development
  • Python
  • Software QA Testing

Finance & Management
EXPERIENCE

As a Supervisor, part of the task is to make sure that agents are paid off according to their productivity. I process and validate their working hours, and submit to the Manager for approval

SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Investment Researching
  • Payroll
  • Quickbooks
  • Strategic Planning
  • Tax Preparation
  • Xero

Customer Service & Admin Support
EXPERIENCE

A 4.5 star rating  in all Customer Service and Admin Support categories. Not a "Five" as there's always space for areas of opportunities.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
EXPERIENCE

No related experience

SKILL RATING
  • Architectural and Engineering Services
  • Legal Services
  • Medical Services
  • Real Estate Services

Project Management
EXPERIENCE

No related experience

SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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