TEAM-LEADER - Supervise agents from different campaigns such as Real Estate, Lead Generation, Appointment setting, and Customer service campaigns. Directly communicates with the account's client(mostly US clients), process payroll, delegates task, Initiates coaching sessions, Applicant interview/validation(recruitment), Communicates with the managers, and Submit daily, weekly, and monthly analysis/report to the clients.
QUALITY ASSURANCE - Evaluate agents from different
CUSTOMER SERVICE SPECIALIST(VOICE,
ENGLISH TUTOR FOR BIBO PHILS.
CREDIT MANAGEMENT ADVISER
A Supervisor for appointment setting accounts. Quality Assurance role before the Team-lead role(promoted) Travel planner - Works before American Express Global Business Travel helping customers book their travel, hotels, and car reservation.
Almost 8 years in the BPO industry. English language trained and certified(part of the hiring process) from the most well-known centers in the Phils.(specifically Cebu)
Exposed to different types of communication as an agent, Quality assurance analyst, and as a Team-leader. Agent - Greatly interacts with customers via chat and email Quality Assurance - Communicates with agents(sends coaching form w/c exposes their areas of opportunities and strengths. Communicate with Supervisors and managers via Chat and Email Team-leader(Supervisor) - Direct email communication with the client(sends them reports and analysis), and to the Campaign Managers.
A Sales Team-leader(current) and a former sales architect fpr HP products
No related experience in advertising to the above mentioned platforms
No related experience in web development
Basic HTML web designing
Web designing using HTML
No related experience yet
As a Supervisor, part of the task is to make sure that agents are paid off according to their productivity. I process and validate their working hours, and submit to the Manager for approval
A 4.5 star rating in all Customer Service and Admin Support categories. Not a "Five" as there's always space for areas of opportunities.
No related experience
No related experience
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