Taal Volcano Relief: What You Need To Know
I have worked as a customer service representative for a US based BPO company that provides directory assistance, wherein I would answer calls and connect customers to the establishment and/or person that they are calling about. I was promoted to Floor Assistant, assisted agents on their calls and take supervisor calls before leaving the company after more than five years for career growth and better compensation.
I moved to an Australian based BPO for a Telecommunications company, this time I would answer calls and provide the customer with technical support assistance for their internet service, and also upsell the company's premium service and other services. I stayed with the company for more than five years and was promoted to Service Delivery Administrator - Sales Lead. I managed the accounts Sales output, extracted data from the system, managed these data on Excel and prepared them for reports on Word and Power point presentations for Business Reviews. I listened to random recordings to check the call quality, provided coaching through side-by-side sessions, and held training sessions for the product/service that the company upsells. I sent emailed reports to Team Leaders and Operations Managers through the site and enterprise and set meetings for strategic planning.
Being on a day shift job gave me the opportunity to work part time for a home-based job listening to recorded calls for auto dealerships. Mainly, I listened to recorded calls and tag them based on various criteria. Also, I have worked for an e-commerce company as a Price Analyst, and here I analyzed, monitored and updated ticket prices according to its value on the market.
I am now looking for a full time home-based job since I left my BPO job just this April, I can provide good customer service and do sales either inbound or outbound, and I have good to excellent skills in Excel, Word, and Power point. I am a very determined and diligent person, I am very trainable and eager to learn new things.
I have worked for more than 2 years as a call quality specialist for car dealerships and 5 years as a sales service delivery administrator for a telecommunications company.
Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".
DOES NOT Indicates skill level.
ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake indentity.
In our previous calendar posts we’ve talked about paid time off for your Filipino virtual assistants. This time, I’d like to talk about something else, working over the other holidays.
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