024 d9d04c0818debf

Service Delivery Administrator

91 ID PROOF
Timeproof:
EXPECTED SALARY
Php 25,000.00/month ( $500 USD )
40 hrs/wk ( $2.89 USD/hr )
EDUCATION
dHigh school diploma
EXPERIENCE
5 years in Customer Service for a BPO company 5 years in Technical Support  and Sales for a Telecommunication Company, VA
BASIC INFORMATION
Age:
38
Gender:
Male
Tests Taken:
IQ
Score:  129

DISC
Compliance:26
Dominance:10
Influence:29
Steadiness:34

English
 C2(Advanced/Mastery)
Last Active:
2019-11-24
Member Since:
2017-04-15
SKILL SUMMARY

I have worked as a customer service representative for a US based BPO company that provides directory assistance, wherein I would answer calls and connect customers to the establishment and/or person that they are calling about. I was promoted to Floor Assistant, assisted agents on their calls and take supervisor calls before leaving the company after more than five years for career growth and better compensation.
I moved to an Australian based BPO for a Telecommunications company, this time I would answer calls and provide the customer with technical support assistance for their internet service, and also upsell the company's premium service and other services. I stayed with the company for more than five years and was promoted to Service Delivery Administrator - Sales Lead. I managed the accounts Sales output, extracted data from the system, managed these data on Excel and prepared them for reports on Word and Power point presentations for Business Reviews. I listened to random recordings to check the call quality, provided coaching through side-by-side sessions, and held training sessions for the product/service that the company upsells. I sent emailed reports to Team Leaders and Operations Managers through the site and enterprise and set meetings for strategic planning.
Being on a day shift job gave me the opportunity to work part time for a home-based job listening to recorded calls for auto dealerships. Mainly, I listened to recorded calls and tag them based on various criteria. Also, I have worked for an e-commerce company as a Price Analyst, and here I analyzed, monitored and updated ticket prices according to its value on the market.
I am now looking for a full time home-based job since I left my BPO job just this April, I can provide good customer service and do sales either inbound or outbound, and I have good to excellent skills in Excel, Word, and Power point. I am a very determined and diligent person, I am very trainable and eager to learn new things.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Speaking
  • Writing
  • Sales Representative
  • Telemarketing
  • Customer Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have worked for more than 2 years as a call quality specialist for car dealerships and 5 years as a sales service delivery administrator for a telecommunications company.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing

Marketing & Sales
SKILL RATING
  • Sales Representative
  • Telemarketing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".

DOES NOT Indicates skill level.

ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake indentity.

Read More »