Languages well versed: English, Serbian, Croatian, Bosnian,
Montenegro, Filipino (Tagalog).
Computer literate in Microsoft office Word, XL, Power
Point, Publisher, AutoCAD and other software’s used in BPO industry such as Outlook, AX, Getpaid, Merlin One, ScoreOne, Zoiper, Avaya and DOS base FDR, PCS
porcupine, and also Google spread sheets.
Experience in BPO industry as Collection Manager,
Collection Account Executive, Collection analyst, Activation or registry as CSR
(Customer Service Representative) For financial accounts, credit cards also
prepaid card, lending, mortgages. Knowledge expands to back-office work, corresponding
-Lean six sigma
-Basic 5 steps
-5 WHY analysis
diagram (Cause and effect diagram, fishbone diagram)
Debt Collection Practices Act)
- Mini Miranda
-TCPA (Telephone Consumer Protection Act)
Keep track of assigned accounts to identify
Plan course of action to recover outstanding payments
Locate and contact debtors usually via telephone but
not limited to corresponding
or by use of auto text blast.
Negotiate payoff deadlines or payment plans
Handle questions or complaints
Investigate and resolve discrepancies
Create trust relationships with debtors when possible
to avoid future issues
Update account status and database regularly
Comply with requirements when legal action is
Handling manpower and supervision of Supervisors, Team
Leads, and account executives or agents.
Monitoring progress of the collection, attendance, and
Creation of incentive scheme
Well knowledgeable in creating department such as
Create a training department for new hires and modules.
Creating the forms for evaluation, monitoring and
obtaining data needed for analysis and findings.
Coaching and creating guidelines for collection
Knowledgeable in project handling planning execution familiar
also with industrial, manufacturing setting, civil work architecture, erection,
fabrication, recondition as operating heavy machines, electrical repair and
troubleshooting, and drive heavy machinery forklifts, trucks.
Hobbies and interest include music, reading and
Fast learner, flexible, resourceful, assertive and
efficient good social skills
Team oriented, competitive.
Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".
DOES NOT Indicates skill level.
ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake indentity.