Collection Manager 

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($700.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

June 29th, 2021 (1031 days ago)

Member Since

April 11th, 2017

Profile Description

I have been working since 2006 related to Inbound/outbound collection, with debt collection companies.
Well knowledgeable on Monitoring progress of the collection as.Collection Manager,Collection Account Executive, Collection analyst,Activation or registry as CSR (Customer Service Representative) For Financial accounts, i had handled credit cards, prepaid card, lending, mortgages. Knowledge expands to back-office work, skip trace in locating and contacting debtors,  as corresponding to email,chats or SMS. Also account process analysis,billing and up selling as to also Negotiate payoff deadlines or set payment plans Keep track of assigned accounts to identify outstanding debts,Plan course of action to recover outstanding payments Handle questions or complaints Investigate and resolve discrepancies Update account status and database regularly. Creation of incentive scheme Well knowledgeable in creating departments such as Quality Assurance/Control. Create a training department for new hires and modules. Creating The forms for evaluation, monitoring and obtaining data needed for analysis and findings using following tools Lean six sigma principles-Quadrant analysis-Basic 5 steps analysis-5 WHY analysis -Ishikawa diagram (Cause and effect diagram, fish-bone diagram) Also well knowledgeable in FDCPA (Fair Debt Collection Practices Act)TCPA (Telephone Consumer Protection Act)Mini Miranda, Coaching and creating guidelines for the collection process.Handling manpower and supervision of Supervisors,Team  Leads, and account executives or agents.
I also have knowledge and background on Microsoft office Word, XL, PowerPoint,Publisher,AutoCAD and other softwares used in BPO industry such asOutlook,AX, Getpaid,Merlin One,ScoreOne, Zoiper,Avaya and DOS base FDR,PCS porcupine, also Google spreadsheets.Languages versed: English, Serbian, Croatian, Bosnian, Montenegro, Filipino (Tagalog)