9 0d9f48b2de40d098 01c80

Collection Manager 

78 ID PROOF
Timeproof:
EXPECTED SALARY
Php 65,000.00/month ( $1,305 USD )
40 hrs/wk ( $7.54 USD/hr )
EDUCATION
Post-graduate degree (Masters, Doctorate, etc.)
EXPERIENCE
10-14  years in BPO call center collection, customer service, 7 -8 years in Manufacturing
BASIC INFORMATION
Age:
41
Gender:
Male
Tests Taken:
IQ
Score:  133
English
 C2(Advanced/Mastery)
Last Active:
2019-12-08
Member Since:
2017-04-11
SKILL SUMMARY


Languages well versed: English, Serbian, Croatian, Bosnian,
Montenegro, Filipino (Tagalog).
 
Computer literate in Microsoft office Word, XL, Power
Point, Publisher, AutoCAD and other software’s used in BPO industry such as Outlook, AX, Getpaid, Merlin One, ScoreOne, Zoiper, Avaya and DOS base FDR, PCS
porcupine, and also Google spread sheets.
 
Experience in BPO industry as Collection Manager,
Collection Account Executive, Collection analyst, Activation or registry as CSR
(Customer Service Representative) For financial accounts, credit cards also
prepaid card, lending, mortgages. Knowledge expands to back-office work, corresponding
to email, collection, account and process analysis, billing and upselling.
 
Familiar with:
-Lean six sigma
principles
-Quadrant
analysis
-Basic 5 steps
analysis
-5 WHY analysis
-Ishikawa
diagram (Cause and effect diagram, fishbone diagram)
-FDCPA (Fair
Debt Collection Practices Act)
- Mini Miranda
-TCPA (Telephone Consumer Protection Act)
Keep track of assigned accounts to identify
outstanding debts
Plan course of action to recover outstanding payments
Locate and contact debtors usually via telephone but
not limited to corresponding emails, chat to inquire of their payment status,
or by use of auto text blast.
Negotiate payoff deadlines or payment plans
Handle questions or complaints
Investigate and resolve discrepancies
Create trust relationships with debtors when possible
to avoid future issues
Update account status and database regularly
Comply with requirements when legal action is
unavoidable
Handling manpower and supervision of Supervisors, Team
Leads, and account executives or agents.
Monitoring progress of the collection, attendance, and
system.
Creation of incentive scheme  
Well knowledgeable in creating department such as
Quality Assurance/Control
Create a training department for new hires and modules.
Creating the forms for evaluation, monitoring and
obtaining data needed for analysis and findings.
Coaching and creating guidelines for collection
process.
 
Knowledgeable in project handling planning execution familiar
also with industrial, manufacturing setting, civil work architecture, erection,
fabrication, recondition as operating heavy machines, electrical repair and
troubleshooting, and drive heavy machinery forklifts, trucks.
 
Hobbies and interest include music, reading and
martial arts,
Fast learner, flexible, resourceful, assertive and
efficient good social skills
Team oriented, competitive. 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Speaking
  • Translation
  • Writing
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Invesment Researching
  • Strategic Planning
  • Customer Support
  • Email Support
  • Phone Support
  • Other Project Management

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Quality Assurance
  • Recruitment Assistant
  • Research

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Finance & Management
SKILL RATING
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Invesment Researching
  • Strategic Planning

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

Professional Services
SKILL RATING
  • Architectural and Engineering Services
  • Real Estate Services

Project Management
SKILL RATING
  • Other Project Management

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