Collection specialist

78 ID PROOF
Timeproof:
EXPECTED SALARY
Php 45,000.00 - 50,000.00/month ( $873 - $970 USD )
40 hrs/wk ( $5.45 - $6.06 USD/hr )
EDUCATION
Post-graduate degree (Masters, Doctorate, etc.)
EXPERIENCE
7 - 8 years in BPO call center collection, customer service, 7 -10 years in Manufacturing
BASIC INFORMATION
Age:
41
Gender:
Male
Tests Taken:
IQ
Score:  133
English
 C2(Advanced/Mastery)
Last Active:
2019-07-27
Member Since:
2017-04-11
SKILL SUMMARY


Languages well versed: English, Serbian, Croatian, Bosnian,
Montenegro, Filipino (Tagalog).
 
Computer literate in Microsoft office Word, XL, Power
Point, Publisher, AutoCAD and other software’s used in BPO industry such as Outlook, AX, Get paid, Merlin One and DOS base FDR, PCS porcupine, and also Google
spread sheets,
 
Experience in BPO industry as Collection Account
Executive, Collection analyst, Activation or registry as CSR (Customer Service
Representative) For financial accounts, credit cards also prepaid card,
knowledge expands to back-office work, corresponding to email, account
analysis, billing and upselling.
 
Familiar with:
-FDCPA (Fair
Debt Collection Practices Act)
- Mini Miranda
-TCPA (Telephone Consumer Protection Act)
Keep track of assigned accounts to identify
outstanding debts
Plan course of action to recover outstanding payments
Locate and contact debtors usually via telephone but
not limited to corresponding emails, chat to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle questions or complaints
Investigate and resolve discrepancies
Create trust relationships with debtors when possible
to avoid future issues
Update account status and database regularly
Comply with requirements when legal action is
unavoidable
 
Knowledgeable in project handling planning
execution familiar also with industrial, manufacturing setting, civil work
architecture, erection, fabrication, recondition as operating heavy machines, electrical
repair and troubleshooting

WORKER SKILLS
TOP SKILLS
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Speaking
  • Translation
  • Writing
  • Financial Analysis
  • Financial Management
  • Customer Support
  • Email Support
  • Phone Support
  • Other Project Management

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Quality Assurance
  • Recruitment Assistant
  • Research

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Finance & Management
SKILL RATING
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Invesment Researching
  • Strategic Planning

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

Professional Services
SKILL RATING
  • Architectural and Engineering Services
  • Real Estate Services

Project Management
SKILL RATING
  • Other Project Management

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