Languages well versed: English, Serbian, Croatian, Bosnian,
Montenegro, Filipino (Tagalog).
Computer literate in Microsoft office Word, XL, Power
Point, Publisher, AutoCAD and other software’s used in BPO industry such as Outlook, AX, Get paid, Merlin One and DOS base FDR, PCS porcupine, and also Google
Experience in BPO industry as Collection Account
Executive, Collection analyst, Activation or registry as CSR (Customer Service
Representative) For financial accounts, credit cards also prepaid card,
knowledge expands to back-office work, corresponding to
analysis, billing and upselling.
Debt Collection Practices Act)
- Mini Miranda
-TCPA (Telephone Consumer Protection Act)
Keep track of assigned accounts to identify
Plan course of action to recover outstanding payments
Locate and contact debtors usually via telephone but
not limited to corresponding
Negotiate payoff deadlines or payment plans
Handle questions or complaints
Investigate and resolve discrepancies
Create trust relationships with debtors when possible
to avoid future issues
Update account status and database regularly
Comply with requirements when legal action is
Knowledgeable in project handling planning
execution familiar also with industrial, manufacturing setting, civil work
architecture, erection, fabrication, recondition as operating heavy machines, electrical
repair and troubleshooting
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