NOC Engineer / Network Administrator / IT Helpdesk

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

April 15th, 2024 (9 days ago)

Member Since

April 9th, 2017

Profile Description

Varay Managed IT8627 Cinnamon
Creek Dr Ste 302
San Antonio, TX 78240

September 2022 – Present

• NOC Services Antivirus Maintenance Deployment Validation Endpoint
Software Upgrades
• Windows Updates Maintenance Deployment Validation Resolving failed
updates
• Installation of Missing feature updates: 1809, 1903, 1909
• Scheduling server rebooted as needed
• Miscellaneous Services DNS filtering Maintenance
• Ticket Status, Types, Billable, Boards, SLA’s, etc.
• Review tickets on NOC board Complete tickets which you are assigned If
time allows,
• Review unassigned tickets to be worked on within skillset
• Timesheets to be completed end of business for the current day
Submitted at the end of the week
• Internal Projects Assistance with Team internal projects, Research and
Development, Proof on Concepts, Etc.
• Working on Datto Backups
• Failed screenshot verification , Critical Errors, No backup for the last 24hrs
• Assisting on-site IT in Identifying, troubleshooting and documenting the issue.

Network Engineer
Yondu (Samsung Account)
Lower Penthouse, Panorama Building 34th
Street cor. Lane A Bonifacio Global City, Taguig City, 1634

February 2021 to August 2022

• Proactively monitors 24x7 Samsung's services availability,
performance, and operation of the systems environment via Samsung-provided
monitoring tools, email and chat rooms.
• . Provides quality and timely response or escalation of all issues and
alerts to second level support team (Tier 2) or service manager according to
predefined iUpgrade to see actual info escalation process
• Works closely with global teams to resolve critical alerts promptly.
• Performs initial troubleshooting, re-assigning to Server Operations,
Development and/or
• DevOps Teams for further investigation & resolution
• . Identifies potential threats, mitigates risks, acts as a
• guardian of Samsung's services, and ensures operational procedures are
followed for Event, IUpgrade to see actual info, Problem and Change Management
• Tests Samsung's services and applications via handset device and
checks with approved checklists to follow.
• Delivers efficiencies and/or resolves regular operations issues by
being proactive in process improvement.
• Ensures that ITIL's best practices for Event, IUpgrade to see actual info, Problem, and
Change Management are being applied.
• Learns and understands all supported Samsung services.
• Sends appropriate reports on specified time and day.
• Creates, maintains, and updates documentation of the team's various
processes regarding services provided within the organization


NOC Engineer / IT Helpdesk
Technician
Commercial IT Solutions
6243 W Interstate 10, STE 602 San Antonio, TX 78201

February 2018 to February 2021

• Utilizing RMM tools and their functions in maintaining all client devices
• Knowledge in using IT Glue - creating documentation for troubleshooting or Adding a new process.
• Installing the latest Anti-virus version in all site/clients' devices.
• Monitoring local backups are running in both Desktops and Servers using Datto
• Create Accounts Cloud Desktops, Email addresses (Office 365 and
Intermedia) and domain accounts.
• Monitoring Servers and Desktops Check down servers and escalating
tickets to higher tier Tech.
• Administration, Installing, troubleshooting and monitoring systems
with latest OS and other 3rd party patches making sure that all applications
are up to date.
• Removing and investigating malware, virus infection on devices.
• File Restoration from Cloud Servers and on-premises servers
• Email backups for client and blacklist of email addresses as per user requests
• Administering Office 365 - creating accounts for users, changing password, assigning license and backup/archive of the
accounts as per client requests.