I have 9 years experience as a Technical support representative. I started as an agent and worked my way up until I become a supervisor in an IT firm.
I am very knowledgeable in web hosting, databases, FTP, and others. In addition, I am comfortable in dealing with customers and managing a team.
To be able to assist and resolve customer's concern and issues at satisfactory level, is my best expertise. I am very familiar how DNS works, how to transfer website files, email setup, troubleshooting website and email issues, and others.
I am organized, fast learner, motivated and optimistic when it comes to my job. I am also flexible, can do multitasking (call, email, chat at the same time) and I always perform at my best.
I guarantee and assure you that you will not regret your decision if you will consider me for any job.