1d98 fcd08d4

Regional System Support Analyst / Project Manager

80 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
more than Php 50,000.00/month
( $997 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $5.76 USD/hr )
EXPERIENCE OVERVIEW
10 years in System administration ; 8 years in IT project management ; 14 years as technical support
BASIC INFORMATION
Age:
40
Gender:
Male
Location:
Quezon City
Tests Taken:
IQ
Score:  104

DISC
Compliance:22%
Dominance:47%
Influence:7%
Steadiness:25%

English
 C1(Advanced)
Last Active:
2022-01-15
Member Since:
2017-03-30
SKILL SUMMARY

I previously worked as a Regional System Support Analyst / Project Manager for a global advertising company handling APAC. I manage service desk support team and handles escalated issues. Monitor and ensure that SLA's are always met.
My main role is project management. I have strong working experience handling full cycle of project, travel to our different APAC offices (Singapore, Malaysia, India, Indonesia, and Thailand) to analyze new system requirements, implement system enhancements and perform system migration. Our application is a media booking and finance system. As a project manager, I analyze the requirements and understand the exact details of the project I discuss with developer on the needs and set a timeline for the release. I also act as release manager - applying the release remotely to our servers (UAT server and Live server), and ensure that proper UAT is done before applying the release to live system.
I'm ITIL certified and familiar with several IT processes and systems.
Very knowledgeable in hardware troubleshooting and can manage a team of support staffs.

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Project Coordinator
  • Quality Assurance
  • Speaking
  • Customer Support
  • Email Support
  • Tech Support
  • Other Project Management

Office & Admin (Virtual Assistant)
EXPERIENCE

8 years of project management experience which includes coordinating with different people around the work via conference call, email and country visit.

SKILL RATING
  • Data Entry
  • Email Management
  • Project Coordinator
  • Quality Assurance

English
EXPERIENCE

Have been using English as main language since I was small. Very fluent in English both speaking and writing

SKILL RATING
  • Speaking

Customer Service & Admin Support
EXPERIENCE

14 years working experience in the IT industry. Was able to work as a technical support, L2 support manager, system administrator and Regional Project Manager.

SKILL RATING
  • Customer Support
  • Email Support
  • Tech Support

Project Management
EXPERIENCE

8 years experience in project management. Experience in both infrastructure projects and system project. With my most recent role, I manage projects for APAC which gave me a lot of experience in communicating with different people across the globe. From UK, US, and other parts of Asia.

SKILL RATING
  • Other Project Management

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