Jonathan

Regional System Support Analyst / Project Manager

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Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

April 14th, 2023 (349 days ago)

Member Since

March 30th, 2017

Profile Description

I previously worked as a Regional System Support Analyst / Project Manager for a global advertising company handling APAC. I manage service desk support team and handles escalated issues. Monitor and ensure that SLA's are always met.
My main role is project management. I have strong working experience handling full cycle of project, travel to our different APAC offices (Singapore, Malaysia, India, Indonesia, and Thailand) to analyze new system requirements, implement system enhancements and perform system migration. Our application is a media booking and finance system. As a project manager, I analyze the requirements and understand the exact details of the project I discuss with developer on the needs and set a timeline for the release. I also act as release manager - applying the release remotely to our servers (UAT server and Live server), and ensure that proper UAT is done before applying the release to live system.
I'm ITIL certified and familiar with several IT processes and systems.
Very knowledgeable in hardware troubleshooting and can manage a team of support staffs.

Top Skills

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Phone Support » English Speaking

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support

Office and Administration » Data Entry

Office and Administration » Email Management

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Quezon City
Tests Taken
IQ
Score:  104
DISC
Dominance: 47%
Influence: 7%
Steadiness: 25%
Compliance: 22%
English
C1(Advanced)
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