Executive Assistant, General Virtual Assistant, CSR

* Troubleshooting * Responsible for retaining customers who request to disconnect, or downgrade services/ensure at-risk customers are satisfied. * Re-builds the customer relationship by reselling the benefits and value of company products and services along with identifying their unstated needs, selling any missing lines of business to the customer, and making account changes as necessary. * Creates a personal connection to the customer and demonstrates a favorable image of the organization through effective use of soft skills and problem-solving skills, professional communication and internal/external customer interactions. Communicates in a warm and friendly manner through verbal platform.

* Assist Customers via inbound and outbound phone calls. * Responsible for providing support for our customers/communities to ensure a positive experience that is by the company's service delivery strategy. * Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System, and quality behaviors.

To provide sales and marketing support in building a pipeline of leads to meet business plans, quotas and company objectives. Responsible for generating leads through phone calls, social media and emails.

Prepare accounting records by compiling and analyzing account information Reconcile company's financial records to help ensure accuracy of financial statements Prepare tax returns for businesses and individuals Post financial transactions to accounts and prepare financial statements Study financial trends to determine future business needs

• Create spreadsheets to track important customer information and orders. • Transfer data from hard copy to a digital database. • Update customer information in a database. • Organize existing data in a spreadsheet. • Verify outdated data and make any necessary changes to records. • Operate common office equipment, like scanners and printers. • Search for and investigate information contained in files. • Perform regular database backups to secure data. • Input text-based and numerical information from source documents. • Provide occasional administrative support. • Sort and organize hard copies of paperwork after entering data electronically. • Review data for deficiencies or errors. • Assist with special projects that require large amounts of data entry. • Provide data entry support across departments on an ad-hoc basis. • Type in data quickly and efficiently.