I have been in the BPO industry for over 15 years where I built my career; worked my way up from being a Technical Support Representative, a Communication and Process Training, Training & Quality Manager and then Sr Operations Manager where I played a big role in launching programs, building and maintaining client relationships, meeting service level agreements and achieving financial expectations.
Experience: 5 - 10 years
Sr Ops Manager for the biggest BPO company in the Philippines where I built and maintained client relationships, meeting service level agreements and achieving financial expectations.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 5 - 10 years
I used to work the biggest BPO company in the Philippines where I became a Training and Quality Manager.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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