Most of my experiences are exposed to providing excellent Customer Service and managing administrative works.
I have worked as a CSR/TSR for more than 5 years in an office-based before I became an online Virtual Assistant. I have used CRM, Oracle, Outlook, MS Office as a tool in completing my task.
As a VA, I have experienced in doing eBay Returns and Cases, accommodates
I am knowledgeable in doing dropshipping. I have experienced with eBay listing. I have used AutoDs, Hydra Lister, Zik Analytics, Title Builder as a tool for this task.
I had also the chance to look or search for influencers on Instagram.
I have the expertise in the area of customer support and the ability to resolve customer concerns with satisfaction. I am efficient in using a computer. I can do multi-tasking; I can type a minimum of 50wpm without compromising the quality. My previous work involves the following:
1) Knowledgeable in using CRM
2) Simple photo editing (crop, adjust the size, brightness)
3) Product listing in eBay and Amazon (Title optimization)
4) Using Google sheets, google docs, and google drive
5) Answering all inquiries on
6) Checking and managing
7) Finding Instagram influencers
8) Customer Support duties
9) Answering online inquiries
10) Managing eBay, Shopify, and Amazon Central
11) Managing Shopify and Aliexpress
12) Knowledgeable in using Oberlo, ZikAnalytics, AutoDs, Skugrid
13) Product research
14) Managing social media platform (FB and Instagram)
15) Knowledgeable in using iMovie (simple video editing)
16) Knowledgeable in using Canva
17) Knowledgeable in using Woocommerce
18) Knowledgeable in Google Sheets, Google Drive
I have worked as an admin assistant (office based) for a year. These are my duties from my previous work which is in Imus Food Corporation(Jollibee). I double- checked the sales of Cashiers, relayed change fund to the assigned bank, in charged in safe keeping of Cashiers fund, change fund of Senior Cashiers, sales of Cashiers and other important files of the store. Monitored the ff. Daily Cash Position Report (DCPR), Crew meals, Crew uniforms, Scrap, Quitclaim Files and Timecard. I have also worked in Globe Telecom Inc. for the same position and these are my duties. I am in charged in bulk transactions, received phone calls / hotline, assisted client on their concerns, encoded and operate customized business application.
Most of my worked experiences requires EOP (English Only Policy).
As a Technical Support Representative II (Hp Account) at Convergys, these are my responsibilities: I analyze and provides resolution on customers concern, guide customers in troubleshooting the Notebook, do outbound calls (if necessary), offer additional services, monitor the cases in my bucket. These are my responsibilities as a Process Executive / Escalation (Cisco System Inc.) in Infosys BPO Ltd.: I validates discount issue, checks eligibility of the requester/partner, book/ cancel order in oracle, send emails for updates, monitor all cases of Ordering and Booking team, do outbound calls (if necessary), manage all escalation cases, case assignment, flag cases for priority, monitor all emails, accommodate questions from CSR and assists customer on their concern I was promoted to become a Site Handler from being a System Trainer in IL&FS Technologies Inc..My responsibilities as a Site Handler are: I handles different Sites (Registry of Deeds), receives calls from Site Trainers in RDs, manage inquiries, complaints or support issues, make an incident reports, monitor all incident report in my queue and coordinate to different department for faster resolution. These are my duties as a System Trainer on the same company. I introduced / explained with RD personnel regarding the system (Land Titling Computerization Project), assists RD personnel to familiarize the system, monitored and updated the system and trained RD personnel on how to use the computer.
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