0498c1 208b48d 0e0ddf9

Experienced E-commerce General VA/Data Entry/Admin Works/CSR

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EXPECTED SALARY
Php 60,000.00/month
( $1,121 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $6.48 USD/hr )
EXPERIENCE OVERVIEW
8 yrs as CSR + started my VA journey since 2018
BASIC INFORMATION
Age:
34
Gender:
Female
Location:
Kawit, Cavite
Tests Taken:

DISC
Dominance:0%
Influence:30%
Steadiness:40%
Compliance:30%

English
 C2(Advanced/Mastery)
Last Active:
January 26th, 2023 (2 days ago)
Member Since:
March 21st, 2017
SKILL SUMMARY

Most of my experiences are exposed to providing excellent Customer Service and managing administrative works.

I have worked as a CSR/TSR for more than 5 years in an office-based before I became an online Virtual Assistant. I have used CRM, Oracle, Outlook, MS Office as a tool in completing my task. 

As a VA, I have experienced in doing eBay Returns and Cases, accommodates email inquiries both for eBay, Shopify, and Amazon. I am familiar with navigating Amazon, Shopify, AliExpress, and eBay websites. I am great at email management, assisting, and pacifying irate customers.

I am knowledgeable in doing dropshipping. I have experienced with eBay listing. I have used AutoDs, Hydra Lister, Zik Analytics, Title Builder as a tool for this task.

I had also the chance to look or search for influencers on Instagram.

I have the expertise in the area of customer support and the ability to resolve customer concerns with satisfaction. I am efficient in using a computer. I can do multi-tasking; I can type a minimum of 50wpm without compromising the quality. My previous work involves the following:

1) Knowledgeable in using CRM
2) Simple photo editing (crop, adjust the size, brightness)
3) Product listing in eBay and Amazon (Title optimization)
4) Using Google sheets, google docs, and google drive
5) Answering all inquiries on Facebook and Instagram
6) Checking and managing Emails
7) Finding Instagram influencers
8) Customer Support duties
9) Answering online inquiries
10) Managing eBay, Shopify, and Amazon Central
11) Managing Shopify and Aliexpress
12) Knowledgeable in using Oberlo, ZikAnalytics, AutoDs, Skugrid
13) Product research
14) Managing social media platform (FB and Instagram)
15) Knowledgeable in using iMovie (simple video editing)
16) Knowledgeable in using Canva
17) Knowledgeable in using Woocommerce
18) Knowledgeable in Google Sheets, Google Drive

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Quality Assurance
  • Speaking
  • Tutoring Teaching
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have worked as an admin assistant (office based) for a year. These are my duties from my previous work which is in Imus Food Corporation(Jollibee). I double- checked the sales of Cashiers, relayed change fund to the assigned bank, in charged in safe keeping of Cashiers fund, change fund of Senior Cashiers, sales of Cashiers and other important files of the store. Monitored the ff. Daily Cash Position Report (DCPR), Crew meals, Crew uniforms, Scrap, Quitclaim Files and Timecard. I have also worked in Globe Telecom Inc. for the same position and these are my duties. I am in charged in bulk transactions, received phone calls / hotline, assisted client on their concerns, encoded and operate customized business application.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

Most of my worked experiences requires EOP (English Only Policy).

SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Editing Proofreading
  • Technical Writing
  • Web Content Writing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Facebook Ads

Customer Service & Admin Support
EXPERIENCE

As a Technical Support Representative II (Hp Account) at Convergys, these are my responsibilities: I analyze and provides resolution on customers concern, guide customers in troubleshooting the Notebook, do outbound calls (if necessary), offer additional services, monitor the cases in my bucket. These are my responsibilities as a Process Executive / Escalation (Cisco System Inc.) in Infosys BPO Ltd.: I validates discount issue, checks eligibility of the requester/partner, book/ cancel order in oracle, send emails for updates, monitor all cases of Ordering and Booking team, do outbound calls (if necessary), manage all escalation cases, case assignment, flag cases for priority, monitor all emails, accommodate questions from CSR and assists customer on their concern I was promoted to become a Site Handler from being a System Trainer in IL&FS Technologies Inc..My responsibilities as a Site Handler are: I handles different Sites (Registry of Deeds), receives calls from Site Trainers in RDs, manage inquiries, complaints or support issues, make an incident reports, monitor all incident report in my queue and coordinate to different department for faster resolution. These are my duties as a System Trainer on the same company. I introduced / explained with RD personnel regarding the system (Land Titling Computerization Project), assists RD personnel to familiarize the system, monitored and updated the system and trained RD personnel on how to use the computer.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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