ADMINISTRATIVE SUPPORT - Form, file,
SOCIAL MEDIA MANAGEMENT - Social Media Management, Accounts Creation and Optimization, Content Planning and Creation, Scheduling and Posting Social Media Content.
REPORTS GENERATION - Excel, Pivot Tables, Daily and Intra-day Reports Generation.
BASIC GRAPHIC DESIGN/CONTENT CREATION using Canva
CUSTOMER SERVICE - Phone and E-mail Support.
I am a determined and highly trainable individual with...
3 years experience as a full-time Virtual Assistant / Administrative Support Specialist
2 years in Real-time and Reports Analytics
2 years in Customer Service Representative
I started my career as a Customer Service Representative for a large health insurance company in the US. I was with the BPO company for 2 years assisting medical providers with benefits and claims.
Previously, I worked as a Senior Executive for Workforce Management where I was the department's POC for payroll, spearheaded the development and execution of the Leaves Application process which managed the leave applications from over 200 Customer Service Representatives, generated and sent performance reports to both our internal management and clients in the US, trained 2 associates to manage our staffing requirements.
Part of the job is to think and act quick, take calculated risks (as most of the decisions and advises we give have financial impact) and create timely and accurate reports. I started as an intern and my supervisors saw that I work well and offered me the position of Senior Executive.
Currently, I work as an Administrative Support Specialist assisting immigration lawyers in
I am committed to continuous self-improvement and always open to venture new opportunities.
I'm now receiving training on Social Media Management, Accounts Creation and Optimization, Content Planning and Creation, Scheduling and Posting Social Media Content and Organic Social Media Marketing to further assist my future clients.
I am a work in progress and I believe that with the right training and attitude towards work, I will be able to assist individuals and businesses by managing part of their tasks which will eventually free up a part of their day to spend with family, or other important matters.
Should you need assistance, I would be more than happy to work with you and deliver great results!
I have 3 years working as a Virtual Assistant in an Immigration firm in Sydney, Australia.
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