Wilmer

Help Desk Engineer, Customer Service Representative,Ebay CSR,Chat/Email Support

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Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

Bachelors degree

Last Active

February 6th, 2022 (781 days ago)

Member Since

March 20th, 2017

Profile Description




Help Desk Engineer

• Receive calls from manager on duty and log all their concerned.
• Isolate error encounter in the Pos or in the computer through remote connections.
• Assist manager on duty for any product updates/price increase.
• Configure, set up the following :
1. Remote connections (ultravnc, teamviewer and or PC Any where connections.
2. Internet connections-ISP or DSl.
3. Email sending and receiving (for GW and Ck stores Microsoft outlook)
4. Mall texts file creation and connectivity.
5. Generate and print backend report for the testing of server printer.
• Orient the managers with the peripherals in POS System (UPS, hub, Modem, Patch cable).
• Train managers on basic trouble shouting. Advise them to use helpdesk menu.
• Orient managers on product update/price updating procedures and on manual/auto update of Anti-Virus definition.

Customer Service Representative/Technical Support/Refund Specialist(US Cellphone Company for 8 years)

.Customer Service Representative (Technical Support/ Port Specialist  Tracfone Wireless USA)    DecemberUpgrade to see actual info. As a Customer Service Rep/ Technical Support and Portability Specialist .I used to worked with Verizon billing system, AT&T, Sprint and T-mobile billing system . Account I used to worked everyday are: Straighttalk, Total wireless, Net10 wireless, Simple Mobile,Go Smart, Safelink, and Walmart Family Mobile.
Customer Service
 - Helping customer for activation of the new cell phone , Activate the Bring you own Phone device (BYOP), assisting customer to purchased airtime using a debit or credit card, and helping how to purchased cellphones in our website. Technical Support: - Helping customer to resolved  for unable to make and receive calls. - Trouble shooting the phone for all cell phone issue and conference with the carrier to have proper resolution. - Process also a refund to customer for all refund related concerned Line Portability Specialist - Assist customer to port the number from other company over to Tracfone Wireless and Sister company. - Also working for internal port in request


Virtual Assistant US Charity Organization
. Processed application disaster assistant
. Resolve any issues by outbound calls and email support

eBay Customer Service/Drop shipping
. Call retailer to check the status if the items(include refund/reshipped item)
. Chat and email support to eBay customer with tickets/tracking number


Top Skills

Customer Support

Customer Support » Technical Support

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Email Support

Customer Support » Phone Support

Office and Administration » Data Entry

Software » Databases » MySQL

Marketing » Copywriting

Marketing » Affiliate Marketing

Marketing » Content Creation » Creative Writing

Advertising » Facebook Ads

SEO » Content Management

Customer Support » Forum/Community Moderation

Customer Support » Content Moderation/Management

Customer Support » Sales Support

Basic Information

Age
Not Specified
Gender
Male
Website
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Tests Taken
None
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